Five9
Data Center Technician (in Santa Clara, CA)
United States (Remote) · Mid
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About the role
- Join us in bringing joy to customer experience.
- We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
- The Data Center Technician will be responsible for supporting the management and maintenance of our data center infrastructure.
Responsibilities
- Install, configure, and maintain servers, storage arrays, and network equipment.
- Monitor and manage power and cooling systems to ensure optimal environmental conditions.
- Perform regular hardware and software maintenance, including patches and upgrades.
- Implement and enforce security protocols to protect the data center from physical and digital threats.
- Create and maintain detailed documentation of data center configurations, procedures, and assets.
- Collaborate with other IT teams to support new applications and services.
- Provide hands-on support and troubleshooting for hardware and software issues.
- Ability to collaborate with other engineers and IT professionals to achieve common goals, troubleshooting and resolving issues
- Maintain asset inventory in DCIM - for both production and lab environments.
- Perform all shipping and receiving duties including RMA activities.
Requirements
- Hands-on experience with server and storage hardware from various vendors.
- Experience with virtualization technologies such as Kubernetes, Openstack, VMware.
- Familiarity with data center security and best practices.
- Approximately 2-4 years of hands on experience with Data Center technologies - compute, network, storage, cabling, racks, PDUs, etc.
- Experience supporting 24x7 customer facing production environment.
- Ability to troubleshoot and solve hardware problems independently.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
Compensation
- Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location.
Company info
- Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
- Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.
- We are seeking an experienced and detail-oriented Data Center Technician to join our team.
This listing is sourced directly from Five9's careers page and normalized into a canonical job model.