HOOPP
Microsoft Dynamics 365 CRM Configuration Specialist
Toronto, Ontario, Canada · Full-time
Sponsorship not specified$71k-$109kDetected 30 days ago
CybersecurityAccessibilityCRMCustomer SupportCollaboration
About the role
- The Pension Application Development Team (PAD) is looking for an experienced individual to fill a permanent, full-time Microsoft Dynamics 365 CRM Configuration Analyst role supporting Pension Platforms.
Responsibilities
- Deliver configuration-first solutions using Dynamics 365 CRM, Dataverse, business rules, workflows, and Power Automate before recommending custom development.
- Manage security roles, business units, teams, access controls, and field-level security for sensitive data.
- Support CRM capabilities for employer, member, interaction, correspondence, obligation, case, and issue management processes.
- Maintain documentation, release notes, configuration standards, and operational procedures.
- Support data quality, validation, duplicate prevention, governance, privacy, audit, accessibility, and retention requirements.
- Collaborate with API, data, architecture, QA, security, and operations, teams to support integrations and data alignment.
- Support deployments, upgrades, testing, environment management, production validation, troubleshooting, and operational readiness.
Requirements
- Degree or diploma in Information Systems, Computer Science, Engineering, Business, or related discipline, or equivalent experience.
- 5+ years of Dynamics 365 CRM experience and 3+ years of Dataverse and Power Platform experience.
- Experience with the Customer Service module is an asset.
- Expertise configuring entities, relationships, forms, views, dashboards, workflows, queues, activities, and model-driven applications.
- Strong knowledge of CRM security, access controls, service accounts, and sensitive data management.
- Experience integrating CRM platforms with APIs, reporting tools, and enterprise systems.
- Experience working within regulated or high-trust environments.
- 5+ years of Dynamics 365 CRM experience and 3+ years of Dataverse and Power Platform experience. Experience with the Customer Service module is an asset.
- Experience supporting enterprise CRM environments, releases, testing, validation, and post-production support.
- Strong troubleshooting, documentation, governance, and stakeholder collaboration skills.
- A Microsoft certifications such as PL-200 Power Platform Functional Consultant, PL-400 Power Platform Developer, MB-210 Dynamics 365 Sales Functional Consultant, or MB-230 Dynamics 365 Customer Service Functional Consultant.
- The expected annual base salary range for this role is: $71,000 - $109,000 CAD
- The actual base salary offered to the successful candidate may vary based on multiple factors including, but not limited to, individual's expertise and level of experience applicable to the role they are being offered.
- This role is eligible to participate in discretionary incentive plan(s), subject to the terms and conditions of the applicable incentive plan text.
- This job posting is for a newly created role.
Compensation
- The actual base salary offered to the successful candidate may vary based on multiple factors including, but not limited to, individual's expertise and level of experience applicable to the role they are being offered.
- This role is eligible to participate in discretionary incentive plan(s), subject to the terms and conditions of the applicable incentive plan text.
- $71,000 - $109,000 CAD
Benefits
- our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
- learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees' career growth
- membership in HOOPP's world class defined benefit pension plan, which can serve as an important part of your retirement security
- optional post-retirement health and dental benefits subsidized at 50%
- yoga classes, meditation workshops, nutritional consultations, and wellness seminars
- the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers
This listing is sourced directly from HOOPP's careers page and normalized into a canonical job model.