Estes Forwarding Worldwide, LLC

Coordinator, North American Operations (Hrly)

Hayward, CA, US

No sponsorship$28k-$31kDetected 22 hours ago

ExpressLogisticsCustomer SupportResearchCommunicationProblem SolvingMicrosoft Office

About the role

A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network.
Through a network of internal and external transportation suppliers, use company training and experience to determine the most efficient, cost effective, time sensitive process of providing the requested Estes Forwarding Service.

To perform this job successfully, an individual must satisfactorily perform each essential duty.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.
Interpret and implement standardized management policies and operate company practices when arranging transportation with vendors and clients.
Effectively manage multiple tasks and work under pressure to meet deadlines.
Develop and maintain a positive working relationship with service providers.
Document all shipments with detailed trace notes and accurate data entry.
Thoroughly document all information for every shipment including special customer requests, documentation of agent specials, the assignment of special authorization numbers, ship tracing information and OS&D information.
Maintain with accuracy, appropriate TSA and DOT documents including documents for the movement of Dangerous Goods.
Maintain on-time service integrity with a goal of 100% on time.
Utilize current and developing Internet tracking applications to effectively update, communicate and monitor shipment status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.
Complete additional shipping documents as required.
Qualifications The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

$28.00-$31.00 per hour Responsibilities The Coordinator, North American Operations, reports directly to the Leader, North American Operations.
Carry out assignments in conducting work for EFW and its clients, including evaluating multiple options regarding transportation
pricing, timing, availability, volume and other factors with frequent direction from management when appropriate.
Serve as the front-line communicator for customer and vendor disputes.
Handle such complaints and resolve them using exceptional customer service to preserve customer satisfaction, vendor relationships, and company reputation.
Use discretion when determining situations that need to be escalated to management.
Proactively identify shipments at risk of service failure and take control of shipments to ensure on time delivery.

$28.00-$31.00 per hour Responsibilities The Coordinator, North American Operations, reports directly to the Leader, North American Operations.

At this time, EFW will not sponsor a new applicant for employment authorization for this position

This listing is sourced directly from Estes Forwarding Worldwide, LLC's careers page and normalized into a canonical job model.