Cibc
Sr Manager, Fraud Strategy - Client Authentication
Ontario VIRTUAL · Senior
Work authorization requiredDetected 21 days ago
ExpressProject ManagementRecruitingResearchLeadershipProblem Solving
About the role
- We need talented, passionate professionals who are dedicated to doing what's right for our clients.
- Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
- To learn more about CIBC, please visit CIBC.com What you'll be doing Authentication is the start of every client interaction at CIBC, whether that is self-service in digital or with a CIBC representative in person or on the telephone.
Responsibilities
- The mandate is broad - you will be working across US digital, in person and telephone channels to create exceptional client journeys.
- In this role, you will identify key gaps to our existing controls, develop a multi year client authentication roadmap and lead projects to introduce authentication capabilities.
- Strategic Thinker: Actively lead and facilitate strategic planning for authentication as a service.
- Perform in-depth analysis of relevant information for the purpose of identifying opportunities that improve client experience and reduce fraud losses.
- Storytelling: Translate complex ideas and solutions into simple, tailored language that draws in support and inspires change. Effectively communicate insights (decision/recommendations) in a concise manner to executive level audiences.
- We're building a relationship-oriented bank for the modern world.
- Translate complex ideas and solutions into simple, tailored language that draws in support and inspires change.
Requirements
- You can demonstrate knowledge and experience in client authentication, fraud management, strategy, and/or delivering technical products/platforms.
- You enjoy investigating complex problems, and making sense of information and have excellent analytical skills with emphasis on data interpretation and risk management.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
Skills
- Has experience with the Enterprise Delivery Framework and all deliverables needed to successfully complete a project.
- What CIBC Offers
- At CIBC, your goals are a priority.
- Subject to plan and program terms and conditions
- What you need to know
- Job Location
- Ontario VIRTUAL
Compensation
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing
This listing is sourced directly from Cibc's careers page and normalized into a canonical job model.