FISPAN
Technical Support Representative
Vancouver, British Columbia · Junior
Sponsorship not specified$53k-$61kDetected 33 days ago
AccountingERPCustomer SupportResearchLeadershipCommunicationCollaborationCritical ThinkingMentoring
About the role
- Flexibility: Availability to work flexible shifts, typically starting at 5am PST and some statutory holidays You need to have strong attention to detail, critical thinking and great judgment.
Responsibilities
- Work with clients and partners to troubleshoot technical support topics including ERP, Platform and Payment related issues
- Provide prompt and professional support across all inbound communication channels (Email, chat, and phone) while ensuring that all SLAs are maintained.
- Consult technical guides, user manuals and other documents to research and implement solutions
- Create new documentation and maintain internal/external knowledge bases
- Collaborate with Tier 2 support and other technical teams to escalate & resolve complex issues and incidents
- At least 2 years in a technical support or customer service role.
- Someone who is wanting to make an opportunity their own
Requirements
- You are the kind of person people call for advice or to have a second look at something important.
- You are proactive in seeking out information, using available resources, and experimenting with different approaches to overcome challenges.
Nice to have
- Being the market leader in ERP Banking, we work with the world's Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.
- Maintain a strong understanding of FISPAN software and products to facilitate effective troubleshooting of clients' technical issues of a complex nature.
- Provide advice and training to clients in response to identified difficulties
Skills
- Superb customer service skills
Compensation
- Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan that give you a true stake in our future.
Benefits
- Experience in the payment/banking industry is considered a bonus.
- Availability to work flexible shifts, typically starting at 5am PST and some statutory holidays
- Education: High School graduation.
Company info
- Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.
- ☕ Purpose-Driven Culture & Prime Perks
- Our culture is the foundation of our success.
- We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor.
This listing is sourced directly from FISPAN's careers page and normalized into a canonical job model.