Proofpoint
Strategy & Business Analysis Senior Manager, Customer Office
Colorado · Senior
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DOL prevailing wage, 2026-27 wage year · Data Scientists (15-2051) · Pueblo, CO. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- This role will work directly with the Strategy, Operations & Transformation team also collaborating closely with Finance, Sales Operations and Business Intelligence teams.
- This is a senior-level individual contributor role reporting to the Sr.
- Manager, Planning & Business Analysis, Customer Office.
Responsibilities
- The selected candidate will drive data analysis to inform strategic decisions, evaluate new investment opportunities, analyze performance of newly launched programs and enable operational excellence across all post-sale functions.
- Executive Decision Support: Conduct complex strategic analysis that informs executive and Board-level decisions across the Customer Office.
- Scenario Modeling: Build sophisticated scenario-based financial and operational models that evaluate strategic alternatives and quantify business impact.
- Planning Support: Provide planning insights and recommendations that inform quarterly business reviews, Board materials, and strategic planning discussions.
- Planning Model Management: Maintain integrated planning models spanning budgets, headcount, revenue forecasts, capacity planning, and long-range growth assumptions.
- Cross-Functional Partnership: Partner with Finance and Customer Office leadership to align operating plans and strategic priorities.
- Business Cadence Management: Lead recurring business reviews, operational cadences, and governance forums that drive accountability and organizational performance.
- Executive Reporting: Develop executive-ready reporting and presentation materials for Quarterly Business Reviews, Board of Directors meetings, Monthly Business Reviews, and ad hoc leadership requests.
- Business Intelligence Enablement: Partner with Business Intelligence to develop scalable dashboards and self-service reporting capabilities that improve decision-making across the organization.
Requirements
- 10+ years of experience in strategy, business analysis, operations or related roles.
- 7+ years of experience within SaaS, preferably within GTM, Customer Success, Support, or Services Operations.
Nice to have
- Bachelor's degree in Business, Management, or related field
Skills
- Executive Communications: Synthesize complex analyses into executive-ready recommendations, presentations, and decision frameworks.
Compensation
- 166,500.00 - 244,200.00 USD
- 136,200.00 - 199,760.00 USD
- 124,100.00 - 182,050.00 USD
- Annual Planning: Develop bottom-up operating, capacity, and financial models that support annual planning.
Benefits
- Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity.
- This role may be eligible for variable compensation and/or equity.
Company info
- Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
- How We Work:
- At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
- Bold in how we dream and innovate
- Bachelor's degree in Business, Management, or related field; MBA preferred.
- Extensive experience with customer-focused analysis-churn analytics, support demand modeling, services attach/expansion, adoption analytics, and customer health/risk modeling.
- Deep expertise analyzing data in Excel across multiple data sets and creating reusable workbooks for senior audiences.
- Proven expertise in using Power BI, Tableau, or other business intelligence tools.
- Experience with CRM, Revenue Management, and Customer Success software (e.g., Salesforce, Clari/Gong, Gainsight/Totango)
- Proven ability to thrive in a high-growth, fast-paced, dynamic environment, and drive results in a highly matrixed organization through collaboration and innovation.
- Highly independent; ability to work rapidly and productively with general direction.
- Strong strategic thinking, analytical skills, and problem-solving abilities.
This listing is sourced directly from Proofpoint's careers page and normalized into a canonical job model.