Namespace
Customer-Facing Software Engineer
San Francisco surroundings
Sponsorship not specifiedDetected 28 days ago
Cloud PlatformsCI/CDCommunicationProblem Solving
About the role
- At Namespace, Customer-Facing Software Engineers work directly with customer engineering teams to solve complex infrastructure and developer workflow challenges.
- As an extension of our customers' engineering teams, you'll navigate complex systems, troubleshoot technical issues, and translate real-world challenges into product and platform improvements.
- This is a highly technical, highly autonomous, and customer-facing role.
Responsibilities
- Quickly develop an understanding of new technical environments and independently drive issues and improvements opportunities from investigation through resolution
- Reverse engineer customer systems and resolve issues spanning CI/CD pipelines, cloud infrastructure, developer tooling, build systems, and application environments
- Build product improvements, tooling, integrations, and fixes that unblock customer teams, improve developer productivity, and streamline software delivery workflows
- Identify recurring patterns across customer engagements and collaborate with product and engineering teams to translate them into platform improvements
- Develop deep expertise in modern developer workflows, infrastructure systems, and software delivery practices
- We believe in being fully transparent internally on how decisions are made, on how the company is doing, and we use that information to drive our decisions.
Requirements
- Strong engineering fundamentals and the ability to navigate unfamiliar systems quickly
- Comfort debugging across modern infrastructure, developer tooling, and application environments
- Strong communication skills and the ability to work directly with technical teams and users
Compensation
- Competitive salary and stock options
Benefits
- We balance our long-term vision with short-term pragmatism.
- Competitive salary and stock options
- Flexible working hours
- Market-leading parental leave
Company info
- Work directly with customers to understand their workflows, infrastructure setups, operational and technical challenges
- Act as an extension of our customers' engineering teams, helping them solve complex technical challenges and improve how they build and ship software
- Drive adoption through deep technical partnership, helping customers expand Namespace across additional workflows, teams, and infrastructure use cases
- What we're looking for
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This listing is sourced directly from Namespace's careers page and normalized into a canonical job model.