Cat
Customer Services Specialist - Condition Monitoring
Houston, Texas · Part-time
No sponsorship$81k-$122kDetected 2 days ago
Customer SupportProblem SolvingCritical Thinking
About the role
- In this role, the specialist helps aggregate and correlate data across the five elements of condition monitoring-including S
- S℠ fluid analysis, equipment inspections, electronic data, repair history, and site conditions-to enable the development of timely, actionable recommendations for Caterpillar customers and dealers.
- Relocation is not available for this position.
Responsibilities
- Maintains working knowledge for each of the condition monitoring five elements with subject matter expertise in at least 1 element.
- Provides information for equipment management, lead tracking and resolution.
- Builds collaborative relationships & acts as a consultant with equipment management personnel.
Requirements
- Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Knowledge of data gathering and analysis tools, techniques, and processes
- ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
- Knowledge of the decision-making process and associated tools and techniques
- ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Knowledge of approaches, tools, techniques for recognizing,
- ability to apply knowledge of problem solving appropriately to diverse situations.
Compensation
- $81,370.00 - $122,060.00
- Please note that salary is only one component of total compensation at Caterpillar.
- Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.
Benefits
- This is a summary list of benefits.
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Voluntary Benefits and Employee Discounts*
- Incentive bonus*
- Disability benefits
Company info
- Your Work Shapes the World at Caterpillar Inc.
- When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.
- We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.
- We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.
- Together, we are building a better world, so we can all enjoy living in it.
- Provides equipment recommendations to Caterpillar dealers and customers
- Assists with preparing monthly reports for customers and their Caterpillar dealers.
Equal opportunity
- Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.
Visa & Work Authorization
- Sponsorship is not offered for this position.
This listing is sourced directly from Cat's careers page and normalized into a canonical job model.