Ripple

Senior Customer Success Manager.

Chicago, Illinois, United States · Senior · Full-time

Sponsorship not specified$168k-$210kDetected 5 days ago

RESTProject ManagementSalesAccount ManagementCustomer SuccessLeadershipCommunicationCollaborationProblem Solving

About the role

It's big, it's bold, and we're already doing it.
And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
This includes managing the end-to-end customer lifecycle - adoption and growth, health, and retention - in close partnership with your Account Manager.

Develop, automate, and scale customer lifecycle engagements including kickoff/onboarding, executive business reviews, feature announcements, utilization tracking, and user engagement programs.
Address customer inquiries, manage obstacles, and proactively identify ways to drive additional value across the treasury and finance organization.
Collaborate with Product, Engineering, Sales, and Support teams to relay customer feedback from enterprise treasury environments and ensure requests are resolved in a timely manner.
Proven project management skills with a track record of acting as a trusted advisor to drive measurable business value in enterprise financial environments.
We're committed to building a diverse and inclusive team.
At Ripple, we're building a world where value moves like information does today.
If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
You will align and demonstrate the value of Ripple Treasury solutions against customers' financial objectives to deliver measurable business outcomes.

direct experience in treasury or finance roles is a strong plus.
Deep understanding of corporate treasury operations, including cash management, FX, liquidity management, and payment workflows
Experience with digital assets, blockchain-based payments, or emerging fintech infrastructure is a plus but not required.
Bachelor's degree in Finance, Business, or a related field
MBA or equivalent experience a plus.

For positions that will be based in IL, the annual salary range for this position is below.
IL Annual Base Salary Range
$168,000 - $210,000 USD

When customers are successful, Ripple benefits through increased retention, solution expansion, and advocacy.
Highly data-driven with a disciplined approach to tracking engagement, health metrics, and customer outcomes across your portfolio.
Flexible approach, able to operate effectively with ambiguity and change in a fast-moving environment.
This range does not include equity or additional compensation, such as bonuses or commissions.

Do Your Best Work
The opportunity to build in a fast-paced start-up environment with experienced industry leaders
A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
Take Care of Yourself
R&R days so you can rest and recharge

plicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, militar

This listing is sourced directly from Ripple's careers page and normalized into a canonical job model.