ALSO
IT Support Engineer
Palo Alto
Sponsorship not specified$10k-$50kDetected 6 days ago
Cloud PlatformsDevOpsCybersecurityFigmaSystems EngineeringDNSCiscoLeadershipCommunication
About the role
- This role goes beyond ticket resolution.
- We're passionate about helping the world find a better way to get there-wherever it is you're headed.
- We're located in the heart of Silicon Valley and have brought together a world-class team from some of the biggest brands in the technology, automotive, cycling, outdoor recreation and retail spaces.
Responsibilities
- End-User Support & Operations
- Troubleshoot and support macOS, Windows, mobile devices, printers, and peripherals
- Own incidents from intake through resolution, root cause analysis, and follow-up
- Manage Okta, SSO, MFA, user lifecycle, and role-based access
- Partner with Security to maintain endpoint compliance, audits, and security best practices
- Maintain IT documentation, runbooks, and knowledge base articles
- Identify and implement automation to improve efficiency and reduce manual work
- Lead or support IT initiatives including migrations, tool deployments, and office expansions
- Improve support processes, SLAs, and reporting
Requirements
- 5+ years of experience in IT Support / Desktop Support / Systems Engineering & Architecture
- Hands-on experience with Okta or similar identity platforms
Compensation
- $10k-$50k
Benefits
- Perks and Benefits
- Robust health coverage.
- Excellent health, dental and vision insurance covered up to 100% by Also. with FSA & HSA options.
This listing is sourced directly from ALSO's careers page and normalized into a canonical job model.