Civitech

Civitech

Client Success Support Specialist

Austin, TX or Remote

No sponsorship$60k-$70kDetected 6 days ago
CSSSQLProject ManagementHubSpotExcelLogisticsCustomer SupportProblem Solving

About the role

  • Additionally, you will oversee a portfolio of accounts, managing clients from onboarding to offboarding, engaging in proactive outreach and gathering valuable user feedback to continuously improve our services.
  • Civitech is a remote-first company hiring within our current footprint of 27 states (AL, AK, CA, CO, DC, DE, FL, GA, HI, IL, MA, MD, MN, NC, ND, NH, NJ, NV, NY, OH, SD, TN, TX, VA, WA, WI, WY); Civitech does have an office in Austin, TX.
  • It is important that our team reflects the diversity of the organizations we seek to serve.

Responsibilities

  • Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
  • Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
  • Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
  • Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
  • Develop and update user-facing support documentation, including video content, help articles.
  • Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
  • The Client Success Team is focused on delivering services, building strong relationships with our clients, and ensuring our clients ultimately achieve their electoral goals.
  • The Client Success Support Specialist is on our Client Success Team and reports to our Client Success Program Manager.

Requirements

  • You have customer service experience with a commitment to supporting and advocating for clients and end-users,
  • You are comfortable working in a collaborative environment focused on proactive problem-solving and creative thinking
  • You have familiarity with political organizations such as campaigns, advocacy organizations, unions, etc. and election cycles
  • You are committed to leveraging technology and data products to help Democratic candidates run for office and win, empower progressive causes, and increase civic participation.
  • Additional Qualifications (desired but not required)
  • Technical experience with any/all of the following

Compensation

  • $60k-$70k

Equal opportunity

  • No recruiters or external staffing agencies, please.
  • Employer: Civitech provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or protected veteran status, in strict accordance with federal, state, and local compliance standards.
  • Civitech provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or protected veteran status, in strict accordance with federal, state, and local compliance standards.

Visa & Work Authorization

  • Civitech is unable to provide visa sponsorship at this time; all applicants must possess independent US work authorization.
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This listing is sourced directly from Civitech's careers page and normalized into a canonical job model.