Owner
Customer Success Manager - Retention (US/Canada)
Remote - United States
Sponsorship not specified$20k-$25kDetected 42 days ago
Product StrategyHubSpotSalesforceCRMAccount ManagementNegotiationOutbound SalesCustomer SuccessShopifyCommunicationCollaborationProblem SolvingTime Management
About the role
- About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants.
- Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth.
Responsibilities
- Our system drives demand, converts it, and helps operators run their business day to day.
- Deliver a world-class customer experience in collaboration with our Operational teams.
- Drive customer retention with a target save rate of 60%+, reducing churn through a combination of relationship management, data-informed storytelling, and genuine problem-solving.
Requirements
- 2+ years of experience in a Customer Success, Account Management, or Retention role, ideally in a SaaS or subscription-based environment.
- You can point to specific metrics, not just outcomes.
- Experience managing a high-volume, call-based workflow and comfortable owning outbound and inbound outreach simultaneously and self-directing your prioritization throughout the day.
- Experience with Customer Success tools, including (but not limited to) Salesforce, SalesLoft, TalkDesk, Gong, Loom, and Metabase.
- You are familiar with industry trends and competitive dynamics and eager to share that knowledge with your team.
- This includes a consultative approach to problem-solving - you know how to guide a customer toward the right solution without it ever feeling like a pitch.
- The ability to translate customer usage data and ROI metrics into compelling, real-time narratives that shift customer sentiment.
- Proficiency in interpreting and analyzing customer data to identify trends, wins, and opportunities for growth.
- Demonstrated track record of hitting retention, save-rate, or account health targets. You can point to specific metrics, not just outcomes.
- Ability to interpret customer data and usage trends and communicate them clearly and persuasively to customers in real time.
- A background in B2B2C, ideally within the food/hospitality and technology space. You are familiar with industry trends and competitive dynamics and eager to share that knowledge with your team.
- A commitment to personal growth and continuous development.
Nice to have
- Experience working in a restaurant, bringing additional perspective to the role.
- Notice - Employment Scams
- Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.
- If you believe you are being contacted by a scammer, please mark the communication as "phishing" or "spam" and do not respond.
Skills
- Owner is the AI-native system local business owners use to succeed, starting with restaurants.
- It powers everything from the restaurant's website, online ordering, CRM, POS, and more.
- Product philosophy
Compensation
- The estimated base salary for this role is $90,000 - $100,000 USD, / $125,500-$139,500 CAD
Benefits
- Play an integral role in refining health metrics and identifying what it takes to scale success across our entire customer base.
- 🏆 Pay and benefits
- Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!
Company info
- Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
- Owner.com http://Owner.com is growing quickly, and we are looking for a strategic and results-driven Customer Retention Manager to join our team.
- In this role, you will play a critical part in ensuring our customers continue to find value in Owner's offerings.
- Help customers improve ROI through strategic, personalized advice and solutions.
This listing is sourced directly from Owner's careers page and normalized into a canonical job model.