Livanova

Director, Patient Support

US_Remote, USA · Director

Sponsorship not specified$170k-$190kDetected 15 days ago

Data AnalysisComplianceNegotiationExcelHIPAALeadershipCommunicationCollaborationProblem SolvingMentoringMicrosoft Office

About the role

Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future.
If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive.
This role is responsible for the oversight and advancement of patient and provider services ensuring continuity of care for patients and seamless coordination with healthcare providers (HCPs).

Develop and execute strategic initiatives aligned with organizational goals.
Create and manage dashboards to ensure proper metrics are in place throughout the organization.
Establish and monitor performance metrics to drive productivity and inform strategic decisions.
Select, implement, and continuously evolve commercial platforms to meet user needs and deliver measurable business outcomes
Lead and manage the team, fostering a culture of accountability, collaboration, and excellence.
Recruit, onboard, and develop talent to build a high-performing organization.
Manage budgets and resources effectively to support departmental objectives.
Implement and monitor metrics to measure the effectiveness and impact of Patient Programs, identify trends and patterns, and make data-driven recommendations for improvements.
Establish and maintain a robust system for tracking and reporting Patient Programs metrics, including key performance indicators, progress towards goals, among other relevant business intelligence
Partner with Commercial Operations peers and other internal teams on strategic initiatives.

A reasonable estimate of the annual base salary for this position is $170,000 - 190,000 plus discretionary annual bonus.
Pay ranges may vary by location and are awarded based on experience.
In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee.

Oversee the design and delivery of core services including patient status updates, EOS notifications, prior authorization assistance and benefits verification
Collaborate with external partners including healthcare providers and payors to ensure seamless patient support.

LivaNova values equality and diversity.
We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination.
Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate's sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

This listing is sourced directly from Livanova's careers page and normalized into a canonical job model.