Nextiva

Principal Product Manager (Omnichannel CX)

United States, Remote · Principal

Sponsorship not specified$130k-$200kDetected 32 days ago

Data ScienceProduct ManagementProduct StrategyCustomer SuccessCustomer SupportResearchCommunicationCollaborationProblem Solving

About the role

Own the product strategy, roadmap, and business outcomes for Nextiva's mid-market customer experience solutions serving organizations with 100-2,500 employees and BPO operators.
Partner with Engineering, Design, Data Science, and GTM teams to deliver products from concept through launch and adoption.
Lead product discovery efforts to validate opportunities, gather feedback, and ensure solutions solve meaningful customer problems.
Drive product launches and adoption strategies that support Nextiva's growth in the mid-market segment.
If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.
Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations.
Drive the evolution of a platform serving thousands of contact center agents daily across hundreds of enterprise customers
Own critical features in the product roadmap with direct revenue and customer satisfaction impact
Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum.

6+ years of SaaS Product Management experience, including ownership of customer-facing products from strategy through delivery.
Experience serving mid-market, enterprise, or BPO customer segments with a strong understanding of customer service, contact center, or customer experience workflows.
Demonstrated ability to translate customer needs into product strategy, roadmaps, and measurable business outcomes.
Familiarity with omnichannel engagement, digital customer service, messaging, social, voice, chat, or related customer interaction platforms.
Experience using AI-enabled tools to improve productivity, research, prototyping, product development, or decision-making.

Experience with contact center, CCaaS, CX, workforce engagement, or customer service platforms.
Experience supporting BPO, outsourcing, or multi-tenant SaaS environments.
Familiarity with AI-powered customer experience technologies, automation, routing, agent assist, or conversational AI solutions.
Bachelor's degree in Business, Computer Science, Engineering, or a related field
Work with a modern tech stack including microservices, event streaming, real-time messaging, audio/video processing, and AI-assisted workflows
Join a passionate, customer-obsessed culture that values autonomy, craft, and measurable impact
Nextiva DNA (Core Competencies)
Nextiva's most successful team members share common traits and behaviors:

Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

Be part of a fast-growing company transforming the CX landscape with cutting-edge omnichannel capabilities
Competitive compensation, equity participation, and comprehensive benefits
They act swiftly and pragmatically, learning and improving as they go.
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
🍏 Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
💼 Insurance: Life, disability, and supplemental indemnity plans

Develop a deep understanding of customer needs through direct engagement with customers, prospects, internal stakeholders, and market research.
At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes.
Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
We're looking for a Senior Product Manager to lead our mid-market customer experience product strategy.
You'll work directly with customers, partners, and internal teams to identify market opportunities, shape product direction, and bring innovative omnichannel and AI-powered experiences to market.
Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

This listing is sourced directly from Nextiva's careers page and normalized into a canonical job model.