AcuityMD

AcuityMD

Product Support Engineer

Boston or Remote

Sponsorship not specified$130k-$180kDetected 15 days ago
SQLNoSQLExcelCustomer SuccessPatient CareFDA RegulatoryMedical DevicesMentoringWriting

About the role

  • Each year, the FDA approves ~6,000 new medical devices.
  • Our solution helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology.
  • We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health.

Responsibilities

  • Collaborate closely with our engineering team to build our AI data context layer with evals. This requires deep understanding of the data and great technical writing skills. This role should help drive what our eval designs even are to measure agent quality.
  • Help drive what tooling we need to build in our data products to support data explainability.
  • Experience in product or collaborating with teams that build the product
  • Product Support Engineer

Requirements

  • You have some familiarity with SQL or are willing to learn (must be adept in excel analyses if no SQL familiarity)
  • You must have an eligible work permit in the USA to be considered for this position
  • Technical writing experience - you have experience putting complex concepts into easy written explanations for non technical stakeholders.

Nice to have

  • You pay strong attention to detail, communicate clearly and concisely, can reason through use cases, and tell stories using data.
  • You have a bias towards action
  • AI evals background and experience establishing agentic quality frameworks
  • Nice to have: AI evals background and experience establishing agentic quality frameworks.

Skills

  • AcuityMD is an Equal Opportunity Employer

Compensation

  • Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
  • Base salary range: 130K-180K

Benefits

  • Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
  • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
  • We provide a work-from-home stipend for all employees.
  • Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
  • Paid Health, Dental, and Vision Plans:
  • Parental Leave: 8-16 weeks of fully-paid, flexible parental leave.
  • AcuityMD is a software and data platform that accelerates access to medical technologies.
  • Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.

Company info

  • The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values.
  • We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors.
  • The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients.
  • We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies.
  • We value working collaboratively to solve hard problems for our customers with simple, innovative solutions.
  • We push ourselves to learn with empathy.
  • We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values.
  • We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors.
  • Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors.
  • The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical
  • The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies.
  • The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors.
  • Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients.
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This listing is sourced directly from AcuityMD's careers page and normalized into a canonical job model.