GovWell
Deployment Strategist, Live Accounts
New York, NY · Exec
Sponsorship not specified$15k-$25kDetected 86 days ago
Customer SuccessOrganizational Skills
About the role
- 🏛️ ABOUT GOVWELL We the people - and the taxpayers - deserve good government.
- Yet today, interacting with government services is often frustrating and inefficient.
- GovWell replaces legacy software for municipalities and counties, empowering public servants to radically streamline public services and cut internal processing time for permits and licenses by up to 95%.
Responsibilities
- Serve as the primary point of contact for active customers, providing real-time support and troubleshooting issues as they arise.
- Build strong relationships with municipal stakeholders and act as a trusted partner in their ongoing success.
- Manage multiple customer relationships simultaneously while maintaining high responsiveness and quality.
- Contribute to improving internal support processes and playbooks as we scale.
- Highly organized with the ability to manage multiple customers and priorities simultaneously.
- Fast learner who can quickly develop deep product and domain expertise.
Requirements
- 3+ years of experience in customer success, implementation, consulting, or a similarly client-facing role involving complex projects and multiple stakeholders.
Compensation
- Competitive salary
Benefits
- Mission & Vision with CEO & Co-Founder Troy LeCaire https://www.loom.com/share/3d733b22ca0d4fa6be241e0cdd36311a
- Meaningful equity
- Up to 100% premiums covered for medical, dental, and vision insurance
- Unlimited / flexible PTO
Company info
- 🏛️ ABOUT GOVWELL
- We the people - and the taxpayers - deserve good government.
- GovWell is building the AI operating system transforming how governments serve communities, starting with local agencies.
- Founded in 2023, GovWell powers 5,000+ mission-critical processes for agencies in 35+ states serving millions of residents.
- The company has raised $35M in funding from Insight Partners, Work-Bench, and Bienville Capital, and the team works in person at GovWell HQ in New York City.
- Read more about our founding story in TechCrunch https://techcrunch.com/2024/07/29/govwell-is-bringing-automation-and-efficiency-to-local-governments/.
- ☀️ WHY GOVWELL?
- Help customers navigate workflows, answer product questions, and ensure smooth day-to-day operation of GovWell.
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This listing is sourced directly from GovWell's careers page and normalized into a canonical job model.