Caci
Operational Support Specialist Manager
Austin, TX, US · Full-time
No sponsorship$81k-$171kDetected 1 day ago
TypeScriptPythonBashDistributed SystemsLinuxJiraCustomer SupportLeadershipCommunicationCompTIA
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33Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
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About the role
- CACI delivers industry‑leading Signals Intelligence exploitation and Electronic Warfare (SIGINT/EW) solutions that empower the nation's tactical warfighters through advanced, distributed networks of sensors, platforms, and mission‑critical technologies.
- We are expanding our operations leadership team with a forward‑thinking manager who is passionate about guiding high‑performance technical teams and shaping user‑centric capabilities that directly support the U.S. defense and intelligence communities.
Responsibilities
- Manage and mentor a team of operations support specialists responsible for technical troubleshooting, system readiness, customer support, and field operations.
- Oversee customer support workflows, ensuring timely resolution of hardware and software issues while maintaining high standards of responsiveness and quality.
- Drive operational readiness across deployed systems by ensuring your team follows best practices in Linux‑based system maintenance, monitoring, troubleshooting, and configuration.
- Lead cross‑functional engagement with development, security, program management, and support teams to align operational outcomes with program objectives.
- Own the operational bug‑tracking cycle, ensuring issues are documented, tracked in JIRA, reviewed regularly, and communicated with actionable clarity.
- Guide testing and validation efforts for new operational builds, ensuring your team provides timely feedback on performance, reliability, and mission readiness.
Requirements
- Active TS/SCI with polygraph required
- BA/BS degree or equivalent experience, typically with 10+ years of related technical or military experience
- Experience with Navy cryptologic systems such as SSEE INC E/F, BANSHEE, CCOP
- Significant proficiency in Windows, Linux, and distributed systems
- Ability to travel 25%-50%, depending on mission needs
- Prior experience as a cryptologic maintainer or collector, with advanced knowledge of Navy and Joint cryptologic platforms
- Experience with Unmanned Aviation Systems and broader ISR platforms
- Experience with POINTGUARD, GEOnet, or other CACI tactical mission systems
- What You Can Expect:
- Required:
- Demonstrated leadership experience managing technical teams or operations support functions
- Strong background in SIGINT, ISR operations, and associated military systems
- DoD 8570 IAT Level I certification (e.g., CompTIA NET+)
- Ability to manage and prioritize tasks across multiple concurrent programs
- Excellent communication, interpersonal, and decision‑making skills
- Desired:
Compensation
- There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
- We offer competitive compensation, benefits and learning and development opportunities.
- The proposed salary range for this position is:
- $81,200 - 170,600 USD
Benefits
- Oversee after‑hours or surge operational support, ensuring appropriate coverage for critical missions.
- Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
- At CACI, you will receive comprehensive benefits such as
- healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Company info
- At CACI, we place character and innovation at the center of everything we do.
- As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
- CACI values the unique contributions that every employee brings to our company and our customers - every day.
- Coordinate and approve training plans, ensuring customers receive effective instruction (virtual, onsite, or classroom‑based) on CACI software capabilities.
Equal opportunity
- CACI is an Equal Opportunity Employer.
This listing is sourced directly from Caci's careers page and normalized into a canonical job model.