Lightspeedhq

Lightspeedhq

Principal Product Designer, Retail

Toronto · Principal

Sponsorship not specified$200k-$240kDetected 12 days ago
LLMsAgentic AICommunication

About the role

  • Thanks for stopping by 👋 Are you actively looking for a new opportunity?
  • Well… you might just be in the right place!
  • Almost nothing about designing this experience has an established playbook - how merchants delegate work to an agent, supervise it, learn to trust it, and stay in control.

Responsibilities

  • Define new interaction patterns for agentic AI - designing how merchants converse with, direct, supervise, and build trust in an intelligent agent that works on their behalf.
  • Lead design for our AI experience end-to-end as a hands-on IC: from concept and prototype through polished, shipped product, in close partnership with AI engineering and product leadership.
  • Shape our mobile strategy with design thinking and hands-on support, as an ongoing secondary focus.
  • Influence without authority: align designers, leaders, and cross-functional partners across multiple teams through clarity, storytelling, and the quality of the work itself.
  • A portfolio demonstrating exceptional hands-on craft across UX, interaction, and visual design - work that other designers point to.
  • The ability to influence senior stakeholders through clear communication, storytelling, and tangible design work.

Requirements

  • 12+ years of product design experience with a maker's mindset - moving fluidly between strategic thinking and detailed, polished execution.
  • Experience leading large, ambiguous initiatives across multiple teams and delivering measurable outcomes - without formal authority.
  • You know what great looks and feels like, and you push - and help others push - to get there.
  • If you're unsure that you have the right profile for the role… hit the 'Apply' button and give it a try!

Nice to have

  • Toronto preferred

Skills

  • For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/.

Compensation

  • At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data.

Benefits

  • Lead vision work that rethinks core merchant experiences through hands-on exploration and prototyping - concept work ambitious enough to shape strategy and concrete enough to build.
  • A flexible work environment that empowers you to do your best work
  • Equity options, because this is your company too
  • Contributions to your pension plan.
  • Health and wellness credit so you feel your best
  • Time off to volunteer and give back to your community
  • Enhanced parental leave to support growing families
  • Plus benefits designed to keep you happy, healthy and fulfilled.
  • Flexible paid time off and remote work policies

Company info

  • Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
  • Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
  • Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/.
  • Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
  • Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
  • Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
  • With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
  • Lightspeed does not accept unsolicited agency resumes.
  • If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
  • Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
  • Lightspeed welcomes and encourages applications from people with disabilities.
  • Accommodations are available on request for candidates taking part in all aspects of the selection process.
  • WHERE TO FROM HERE?
  • Training opportunities to grow your skills and career
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This listing is sourced directly from Lightspeedhq's careers page and normalized into a canonical job model.