Meta
Customer Value Architect & Journey Mapping Lead - Enterprise Sales Enablement
Menlo Park, CA · Senior
Sponsorship not specifiedDetected 160 days ago
AI OrchestrationSalesProcess ImprovementCustomer SuccessResearchLeadershipCommunicationProblem SolvingTime Management
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Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- It is an exciting time to be at Meta as we're building a Success team to support high growth in our Enterprise GTM Group. We are seeking a Customer value architect and journey mapping professional, who will be responsible for researching our customers' journey to success across multiple use cases and industries, identifying friction points, gaps and
- opportunities to accelerate their time to value.
Nice to have
- This is a customer-facing, high priority role which requires evidenced success with communication, organization, business, analytical and technical skills.
- You will be a key member of the Success and Sales Enablement core team, and work on both short-term tactical journey changes, as well as longer-term transformational opportunities.
- This role will report directly to the Director of Global Customer Success
- Analyze specific success motion performance and make recommendations of ways to improve the effectiveness of our customer success lifecycle
- Oversee the analysis, reporting and delivery of key program performance metrics of program to executive leadership, and cross functional stakeholders
- Able to act as a trusted advisor in addressing our customer's business needs
- Demonstrated customer interface and presentation skills, with a customer-first approach
- Demonstrated analytical, problem solving and creative thinking skills
This listing is sourced directly from Meta's careers page and normalized into a canonical job model.