Thales
Sr. Product Support Engineer
Texas · Senior · Full-time
No sponsorship$85k-$116kDetected 26 days ago
PythonMySQLAWSAzureLinuxComputer VisionCybersecurityCustomer SupportTCP/IPFirewallCommunicationProblem SolvingMentoring
About the role
- Escalating customer's technical product issues to the Thales Engineering department and working with them to achieve a resolution.
- Mentor Level 1 Engineers; consult on their cases and assist with escalation issues.
- Be proactive with all the latest technologies concerning Imperva's products and the underlying technologies and disseminate this knowledge to the other engineers.
Responsibilities
- The senior engineer is also responsible for mentoring and training the junior support engineers.
- Analyzing Support case trends and customer requirements while working with the Product Teams to help enhance the product.
Requirements
- Minimum 5 years of high-level Technical Support experience with an additional 2 years of experience working with Security or Network related products.
- Excellent Customer Support skills coupled with a BSCS Degree or equivalent experience.
- Solid experience working with Internet Security and Networking Technologies such as TCP/IP, HTTP, Load balancers, Proxies and Firewalls and experience with Relational Databases ( MsSQL, Oracle, MySQL, DB2).
- Prior experience with Linux and other Unix operating systems.
- Highly motivated with the ability to work independently and in a team environment.
- Well-organized with the ability to multi-task and prioritize with minimal supervision.
- Ability to understand and communicate concepts quickly, succinctly and accurately.
Nice to have
- Experience with a cloud based solution, preferably in the Application security sector
- Experience with implementing and support of AWS and/or an Azure environment
- Strong English communications skills - written and verbal
- Knowledge of a scripting language such as Perl, Python, Shell
- Experience in Software Development or QA of Network/Security/Database products
- Applicants must be legally authorized to work in the United States for any employer at the time of hire.
- This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.
- If you're excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity.
Compensation
- The anticipated TTC range for this role is 84,535.00 - 115,500.00 - 152,950.00 USD Annual.
Company info
- Handling level 2-3 support cases, working directly with Thales customers, partners and Sales Engineers.
Visa & Work Authorization
- Applicants must be legally authorized to work in the United States for any employer at the time of hire.
This listing is sourced directly from Thales's careers page and normalized into a canonical job model.