Modernizing Medicine
Support Specialist 1
Boca Raton, FL
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About the role
- This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine!
- This position is a hybrid role and is based in our Boca Raton, FL office.
- Comprehensive training will be provided to prepare you for success in your assigned area.
Responsibilities
- ModMed is hiring a driven Software Support Specialist I to join our positive, passionate, and high-performing Client Services team focused on providing best-in-class software support service to our expanding client base of EMR users.
- Based on your experience and the department's needs, you will be placed on either the Clinical or Practice Management Support team. Comprehensive training will be provided to prepare you for success in your assigned area.
- Provide consistent, professional, and high-quality client support to our client base.
- Communicate and collaborate across teams and departments to help resolve issues.
- Manage/ field 25+ inbound calls per day.
Requirements
- 1-2 years of related experience.
- Demonstrated expertise with evaluating, troubleshooting, and following up on customer software application issues.
- Knowledge of bug tracking software such as Zen and Jira.
- Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS.
Nice to have
- Bachelor Degree, preferred.
Skills
- Consistently ranked as a Top Place to Work
- 2025
- Excellent interpersonal, verbal, and written communication skills.
Compensation
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.
Benefits
- At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce.
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
Company info
- Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code.
- Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process.
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
This listing is sourced directly from Modernizing Medicine's careers page and normalized into a canonical job model.