Aprio
Senior Manager, IT End User Services
Atlanta, GA · Senior · Full-time
Sponsorship not specifiedDetected 4 days ago
iOSAndroidComplianceCustomer SupportLeadershipCommunicationCollaborationProblem SolvingTime ManagementAdaptabilityMicrosoft TeamsSharePoint
About the role
- Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe.
- By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them.
Responsibilities
- Team Leadership and Development: Recruit, train, and mentor end-user support technologists. Set performance goals, conduct evaluations, and foster professional growth within the team.
- Strategic Technical Support: Oversee the diagnosis, resolution, and documentation of user issues related to hardware, software, network connectivity, and cloud-based applications. Ensure high-quality support delivery and adherence to service-level agreements.
- Regional/Country Office Support Ownership: Own end-to-end IT support service delivery across all offices within an assigned region or country, ensuring consistent service standards, local responsiveness, and alignment with global IT strategy.
- Lead troubleshooting and optimization efforts for platforms such as Microsoft Teams, SharePoint, Exchange Online, and OneDrive for Business.
- User Onboarding and Offboarding: Design and oversee processes for onboarding new hires and securely deactivating departing staff accounts. Ensure compliance with organizational policies for device and data management.
- Training and Knowledge Management: Develop training programs and documentation to empower employees in adopting new technologies and best practices. Promote self-service resources and reduce repetitive queries.
- Security and Compliance Leadership: Implement and monitor security measures such as multi-factor authentication, device encryption, patching, and antivirus deployment.
- Collaborate with IT and cybersecurity teams to ensure regulatory compliance and safeguard organizational data.
- Continuous Improvement: Monitor technology trends and identify opportunities for system, process, or user experience enhancements. Lead initiatives to address recurring issues and prevent future disruptions.
- Vendor and Third-Party Management: Manage relationships with vendors and external partners for hardware repairs, software licensing, and specialized support, ensuring timely resolution and service quality.
Requirements
- Technical Expertise: Advanced understanding of Windows and Mac operating systems, mobile platforms (iOS and Android), and workplace applications including Microsoft 365 suite.
- Communication: Ability to convey technical information clearly to both technical and non-technical audiences.
- Ability to convey technical information clearly to both technical and non-technical audiences.
- Prior experience: 8+ years in end-user support operations, with at least 5 years in a line-management or technical-leadership capacity.
- Leadership and Team Building: Proven ability to lead, motivate, and develop a high-performing support team.
- Strategic Problem-Solving: Analytical skills to diagnose complex issues, identify root causes, and implement effective solutions under pressure.
- Communication: Ability to convey technical information clearly to both technical and non-technical audiences. Strong verbal and written communication skills.
- Customer Service Orientation: Commitment to delivering positive user experiences and fostering productivity.
- Organization and Time Management: Skilled in prioritizing demands, managing multiple projects, and meeting deadlines in a dynamic environment.
- Documentation: Attention to detail in recording procedures, troubleshooting steps, and user guides.
- Adaptability: Willingness to embrace new technologies and adapt to evolving workplace requirements.
Nice to have
- Familiarity with computer and printer leasing - agreements, lifecycle management, refresh management, return to lessor.
- Bachelor's degree in Computer Science, Information Systems, or related field - or equivalent applicable years of experience.
- Why work for Aprio: Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.
- We call it the Aprio Way.
Skills
- Work with a Top 20 CPA and advisory firm that Accounts for Anything.
- Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.
- Promote self-service resources and reduce repetitive queries.
- Willingness to embrace new technologies and adapt to evolving workplace requirements.
Compensation
- You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.
Benefits
- Medical, Dental, and Vision Insurance on the first day of employment
- Flexible Spending Account and Dependent Care Account
- 401k with Profit Sharing
- 9+ holidays and discretionary time off structure
- Parental Leave - coverage for both primary and secondary caregivers
- Tuition Assistance Program and CPA support program with cash incentive upon completion
- Top rated wellness program
- Manage asset inventory, coordinate device deployment and retirement, and ensure secure disposal of obsolete equipment.
- Flexible working environment including remote and hybrid options
Company info
- Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience.
- This shared mindset creates lasting relationships between team members and with clients. -
Equal opportunity
- EMPLOYER Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race
- religion
- national origin
- pregnancy
Visa & Work Authorization
- al origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable feder
This listing is sourced directly from Aprio's careers page and normalized into a canonical job model.