City of New York
Computer Associate (Operations), Level III
New York City, NY, United States · Mid · Full-time
Sponsorship not specifiedDetected 15 hours ago
AuditingCustomer SupportCommunication
About the role
- ITSD oversees critical projects and technological initiatives within the NYPD.
- Notably, the ITSD has rolled out various advancements, such as equipping officers with cellular phones applications and digitizing department forms to improve efficiency.
- ITSD's Customer Service Division is seeking a qualified Computer Associate Operations III.
Responsibilities
- Answer incoming service desk phone calls, conduct diagnostics on end user issues, document troubleshooting steps, and create or assign incident tickets within appropriate ServiceNow groups.
- Troubleshoot members of the service Bodyworn camera issues, manage camera transfers, upload device video footage to Evidence.com, and resolve equipment issues through specialized ServiceNow tickets.
- Maintain continuous lines of communication with supervisors regarding active or developing technical pain points, and transition highly critical, unresolved incidents to Level 2 or Level 3 support.
Requirements
- ELIGIBLE CANDIDATES MUST BE PERMANENT IN THE 'COMPUTER SPECIALIST' (OPERATIONS) CIVIL SERVICE TITLE**
- Handle, analyze, and resolve ServiceNow incident tickets citywide, implementing required technical correction to close issues effectively.
- In compliance with Federal Law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
- A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above
- However, all candidates must have at least two years of full-time experience as described in "1" above
- A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or
Benefits
- A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described
- A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above.
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This listing is sourced directly from City of New York's careers page and normalized into a canonical job model.