Finch Care careers
Technical Support Engineer
San Francisco · Exec
Sponsorship not specified$110k-$130kDetected 1706 days ago
Business DevelopmentCustomer Support
About the role
- TSEs are expert Finch users, offering meaningful technical solutions for anyone that has a question or challenge.
- Acting on creative ideas, we strive to proactively surface the right information to the right user at the right time.
Responsibilities
- Having a working knowledge of the codebase and being responsible for L2 support within 3 months to allow identification of whether something is a bug or not, and produce a reasonable estimate of time needed.
- L2 support is categorized as issues that require code-level knowledge.
- Responsible for L1 support within the first month. L1 support is categorized as commonly occurring questions that can be answered with a canned response.
- Our Technical Support Engineers (TSE) are essential to enhancing customer experience at Finch.
Requirements
- Outside of managing inbound tickets, TSEs are focused on scaling knowledge of the Finch ecosystem to any current or prospective Finch customer.
Compensation
- $110k-$130k
Company info
- In the TSE role, you'll primarily partner with our Developer Success, Engineering, and Product teams to deliver the optimum service for our customers.
Equal opportunity
- Finch is an equal opportunity employer.
- equal opportunity employer.
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This listing is sourced directly from Finch Care careers's careers page and normalized into a canonical job model.