Tandem Entertainment
Operations Scaling
New York office · Full-time
Sponsorship not specifiedDetected 278 days ago
SQLLeadershipCommunicationCollaborationProblem Solving
About the role
- As a key member of Forus' Operations team, you'll be responsible for the execution, performance, and continuous improvement of a core part of our business.
- This is a high-ownership role that blends strategic thinking with execution intensity.
Responsibilities
- Own performance and outcomes across a core operational function - including throughput, quality, and reliability
- Lead and develop a frontline team, setting clear goals, managing performance, and building a culture of accountability and excellence
- Design and improve processes, training, and quality systems to ensure consistency, scalability, and high impact
- Use data to drive insights and decisions - identifying gaps, diagnosing issues, and implementing solutions that improve performance and efficiency
- Partner closely with engineering to design, test, and roll out automation and workflow improvements (including AI-powered tools and low/no-code prototypes)
- Deliver an exceptional experience for patients and providers through operational rigor and empathy
- Collaborate with leadership to inform strategy, forecast capacity, and shape how Forus scales intelligently over time
- Experience building or managing high-performing teams and scaling workflows
Nice to have
- 2-8 years of experience in operations, consulting, finance, or another analytical, outcome-oriented environment (startup experience a plus)
Compensation
- We provide competitive compensation with meaningful equity (for full-time employees).
Benefits
- Fully covered medical, vision, and dental insurance.
- Memberships for One Medical, Talkspace, Teladoc, and Kindbody.
- Unlimited paid time off (PTO) and 16 weeks of parental leave.
- 401K plan setup, FSA option, commuter benefits, and DashPass.
- bonus for SQL, automation tools, or AI-driven systems
Company info
- Our approach is distinctly enabled by AI, but our business gets stronger (not commoditized) as foundation models improve.
- We are building durability through two-sided network effects that compound over time.
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