Movado Group
Part- Time Customer Care Representative
Remote - New Jersey
Sponsorship not specifiedDetected 30 days ago
ExcelSAPCustomer SupportCommunicationMicrosoft Office
About the role
- We invite you to come share in our success.
- Our people are the corner stone of our business - we invite you to grow your career with us.
- The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center.
Responsibilities
- Provide first-level assessment, support, and resolution of issues
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do.
- Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business.
Requirements
- Minimum of 3 years of service-related experience in a call center environment
- Basic knowledge of Microsoft Outlook required
Nice to have
- Automatic Call Distributor (ACD) system experience a plus
- Experience with chat a plus
- SAP experience a plus
- Bilingual/Spanish a plus
Compensation
- Our employees enjoy a competitive compensation and benefits package.
Benefits
- We offer the watch industry a compelling strategic vision and track record of sustained growth and we offer our employees unparalleled opportunities for career advancement.
Company info
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Apply directly at Movado Group →Create a free account for alerts like thisView Movado Group immigration profile
This listing is sourced directly from Movado Group's careers page and normalized into a canonical job model.