Emburse

Emburse

Director, Professional Services

Dallas, TX · Director

Sponsorship not specifiedDetected 81 days ago
Account ManagementForecastingCustomer SuccessLeadershipCommunication

About the role

  • The Director, Implementation is a senior delivery leader responsible for the end-to-end onboarding and configuration of Emburse's enterprise travel and expense management solutions.
  • You operate at the intersection of delivery execution, delivery economics, and customer relationship management.
  • Shape your future & find what's next at Emburse.

Responsibilities

  • End-to-End Delivery Leadership: Own the implementation lifecycle for Enterprise-tier accounts, ensuring high-quality, predictable, and repeatable delivery from SOW execution through go-live.
  • Team Development & Accountability: Lead, coach, and develop a team of Implementation Consultants and Project Managers, setting clear performance expectations and holding the team to high delivery standards.
  • Strategic Portfolio Economics: Own and track delivery margins and P&L contributions, identifying levers to improve profitability and efficiency without sacrificing quality.
  • Pre-Sales & Scoping Partnership: Collaborate with Sales and Solutions Engineering on complex pursuits to ensure SOWs are realistic, properly estimated, and protect services margins.
  • Executive Account Management: Build executive-level relationships as a trusted delivery advisor, leading project kick-offs, steering committees, and go-live readiness reviews.
  • Cross-Functional Advocacy: Partner with Product and Engineering to advocate for configuration and integration improvements that accelerate customer time-to-value.
  • Lifecycle Transitions: Ensure a seamless, structured handover to Customer Success and Support at go-live, providing fully documented configurations and stable account states.
  • Resource & Capacity Planning: Participate in forecasting demand by engagement type and support strategic hiring decisions to ensure proper staffing and sequencing.
  • Own the implementation lifecycle for Enterprise-tier accounts, ensuring high-quality, predictable, and repeatable delivery from SOW execution through go-live.
  • Lead, coach, and develop a team of Implementation Consultants and Project Managers, setting clear performance expectations and holding the team to high delivery standards.

Skills

  • Champion and enforce the Emburse PS delivery methodology, driving continuous improvement in templates, playbooks, and onboarding frameworks.

Benefits

  • A Culture That Empowers - Competitive pay, flexible work, and an inclusive, collaborative environment that supports your success.

Company info

  • At Emburse, you'll not just imagine the future - you'll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise. The Director, Implementation is a senior delivery leader responsible for the end-to-end onboarding and configuration of Emburse's enterprise travel and expense management solutions. This role owns the implementation lifecycle for complex, multi-entity, multi-integration Enterprise-tier engagements, from pre-sales scoping through go-live and handover to Customer Success and Support. You will lead a team of Implementation Consultants and Project Managers, build and enforce delivery standards, drive margin-positive outcomes, and serve as the primary delivery escalation point for your book of enterprise accounts. You operate at the intersection of delivery execution, delivery economics, and customer relationship management. This role reports to the Senior Director, Professional Services (Americas) and partners closely with Customer Success, Sales, and Product on pre-sales engagements, handover protocols, and continuous improvement of the Emburse implementation methodology. **This is a hybrid role (must be willing to be in our Dallas, TX office 3 days a week) and a minimum of 15% travel is required**
  • At Emburse, you'll not just imagine the future - you'll build it.
  • As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.
  • Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.
  • This role owns the implementation lifecycle for complex, multi-entity, multi-integration Enterprise-tier engagements, from pre-sales scoping through go-live and handover to Customer Success and Support.
  • You will lead a team of Implementation Consultants and Project Managers, build and enforce delivery standards, drive margin-positive outcomes, and serve as the primary delivery escalation point for your book of enterprise accounts.
  • This role reports to the Senior Director, Professional Services (Americas) and partners closely with Customer Success, Sales, and Product on pre-sales engagements, handover protocols, and continuous improvement of the Emburse implementation methodology. **This is a hybrid role (must be willing to be in our Dallas, TX office 3 days a week) and a minimum of 15% travel is required**
  • Delivery Rigor & Governance: Enforce structured project plans, milestone governance, risk escalation protocols, and professional executive-status communications across the portfolio.

Equal opportunity

  • Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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This listing is sourced directly from Emburse's careers page and normalized into a canonical job model.