flexspring

flexspring

Technical Support Specialist - (Thursday–Monday Shift)

Montréal, Quebec, Canada · Full-time

Sponsorship not specifiedDetected 6 days ago
JavaScriptPythonJavaC#Object-Oriented ProgrammingGraphQLRESTData AnalysisData EngineeringStatisticsSalesforceRecruitingHRISCustomer SupportPostmanProblem SolvingCritical Thinking

About the role

  • Full-time: The schedule is Thursday to Monday, with Tuesday and Wednesday being the days off.
  • Your working schedule will be fixed - this is a long-term commitment, not a rotating shift

Responsibilities

  • Collaborate with developers, consultants, and clients
  • Manage support cases and communicate updates clearly

Requirements

  • 3+ years of proven experience with OOP - Java, C#, Python etc.
  • Demonstrated commitment to high-quality customer service, with a track record of going above and beyond in client engagements.
  • Excellent attention to detail and the ability to troubleshoot issues efficiently and effectively.
  • Required: You will need to work weekends, covering both Saturday and Sunday.

Nice to have

  • Experience working with or supporting Salesforce Service Cloud.
  • Javascript, Groovy, REST API, SOAP Web Service, Graph QL, Insomnia, Postman, etc.
  • Experience with, or functional understanding of ETL (Extract, Transform, Load) processes.
  • Exposure to HR and/or finance data integrations.
  • Experience with HR and ATS platforms such as Oracle HCM, Taleo, Workday, ADP, Greenhouse, and BambooHR.
  • Additional language skills such as French, Spanish, Arabic, or other languages.
  • Team events and opportunities to connect with colleagues.
  • Opportunity to work with cutting-edge technologies.

Skills

  • Flexspring is an iPaaS (Integration Platform as a Service) company specializing in HR data integrations.
  • Javascript, Groovy, API REST, service Web SOAP, GraphQL, Insomnia, Postman, etc.
  • Expérience avec les processus ETL (extraction, transformation, chargement) ou compréhension fonctionnelle de ceux-ci.
  • Exposition aux intégrations de données RH et/ou financières.
  • Expérience avec des plateformes RH et de suivi des candidatures telles que Oracle HCM, Taleo, Workday, ADP, Greenhouse et BambooHR.
  • Compétences linguistiques additionnelles, comme le français, l'espagnol, l'arabe ou d'autres langues.
  • Ce que vous obtiendrez
  • Travail à domicile avec horaires flexibles.
  • 4 semaines de vacances payées par année.
  • Régime d'avantages sociaux complet pour vous et votre famille.
  • Événements d'équipe et occasions de rencontrer vos collègues.
  • Possibilité de travailler avec des technologies de pointe.

Compensation

  • Competitive base salary.

Benefits

  • Work from home with flexible hours.
  • 4 weeks of paid vacation annually.
  • Comprehensive health benefits package for you and your family.
  • University degree in Computer Science, Mathematics, Physics, Statistics, Data Analysis, or a related field, or an equivalent combination of education and relevant experience.
  • As a Technical Support Specialist in a fast-growing iPaaS company, you will be supporting and troubleshooting integrations across HR, payroll, and business systems.

Company info

  • Flexspring is an iPaaS (Integration Platform as a Service) company specializing in HR data integrations. We partner with HR teams and HR software companies to design and deliver custom integrations that connect HR, payroll, and business systems, reduce manual work, improve data accuracy, and help people's operations run more efficiently.
  • The role
  • As a Technical Support Specialist in a fast-growing iPaaS company, you will be supporting and troubleshooting integrations across HR, payroll, and business systems. You'll work with APIs, data, and real production environments - not traditional IT support. This role is a great fit for someone who enjoys offering outstanding customer support and has coding and API experience.
  • Schedule Information:
  • We partner with HR teams and HR software companies to design and deliver custom integrations that connect HR, payroll, and business systems, reduce manual work, improve data accuracy, and help people's operations run more efficiently.
  • Self-motivated, self-aware, coachable, and collaborative, with a strong ability to work as part of a team.

Equal opportunity

  • Flexspring is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
  • Flexspring is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
  • All employment decisions at Flexspring are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
  • Flexspring does not tolerate discrimination or harassment based on any of these characteristics.
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