Rimini Street
VP, Client Engagement, North America
Remote United States · Vp
Sponsorship not specified$300k-$400kDetected 16 days ago
Agentic AIProject ManagementSalesAccount ManagementSAPERPCustomer SuccessCadenceLeadershipCommunicationTime ManagementMentoringMicrosoft Office
About the role
- This leader will be accountable for client experience, retention, renewal health, executive engagement, value realization, advocacy, and cross-sell growth across existing enterprise accounts.
- This is a quota carrying role, and is responsible for owning the North America Renewals and Cross sell quotas.
- Ensure client communications, executive business reviews, success plans, escalations, and follow-up actions are timely, accurate, outcome-oriented, and aligned to the right customer stakeholders.
Responsibilities
- Own customer experience outcomes and retention performance across the North America installed base ensuring clients recognize the full value of their Rimini Street relationship.
- Develop scalable cross-sell programs and account planning disciplines across the portfolio, including Application Management, Professional Services, Managed Services, security, interoperability, and other emerging offerings.
- Build a strong base of referenceable clients, success stories, executive advocates, and client proof points that support retention, cross-sell, pre-sales efforts, market outreach, and customer community engagement.
- Drive growth, value realization, and partnership with the largest and most strategic clients, ensuring executive alignment, active engagement, portfolio awareness, and full recognition of Rimini Street's value.
- Own performance reporting and business reviews for customer experience, retention, renewal risk, pipeline creation, cross-sell attainment, client advocacy, and team execution; deliver clear action plans to leadership and key stakeholders.
- Experience driving renewals, retention, adoption, customer value realization, and expansion of recurring support and services contracts within complex enterprise accounts.
- Grow revenue with existing clients by building disciplined cross-sell pipeline, coaching teams through opportunity creation and execution, and meeting or exceeding quarterly cross-sell and expansion targets.
- Create and continuously improve the operating model, cadence, tools, reporting, and processes that increase customer satisfaction, improve renewal predictability, and scale installed-base growth.
Requirements
- Bachelor's degree or equivalent required, Masters or MBA desirable.
- 5+ years of experience selling technology services including software Support, Managed Services and/or Professional Services.
Compensation
- Actively manage accounts to identify at risk clients through health, satisfaction, renewal, delivery, and relationship indicators; collaborate with Regional leadership, Service Delivery, Renewals, and executive sponsors to develop and exe
Benefits
- Medical, Dental, and Vision insurance
- Disability insurance
- Paid Parental Leave
- Generous Paid time off (PTO)
Company info
- Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients
- We relentlessly pursue solutions that help client
- We are looking for talented, passionate people to help us build our future at Rimini Street.
Equal opportunity
- Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.
Visa & Work Authorization
- for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applica
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This listing is sourced directly from Rimini Street's careers page and normalized into a canonical job model.