TruGreen
Customer Care Coordinator
Evansville, IN 47725
Sponsorship not specified$32k-$59kDetected 28 days ago
Outbound SalesExcelCustomer SupportLeadershipMicrosoft Office
About the role
- 101462 8601 Baumgart Rd, Evansville, Indiana 47725 TruGreen accepts applications on an ongoing basis.
- Job Description TruGreen is committed to providing personalized attention for our associates.
- We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview Receives inbound and makes outbound calls to resolve customer concerns in a timely and professional manner.
Responsibilities
- May complete special projects to support branch operations and efficiency
- Enters and maintains customer data (e.g., contact information, service plan, billing information) into customer database accurately and timely.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- 2-3 years of customer service experience required
- Experience resolving escalated customer service issues required
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Regularly required to:
- Occasionally required to:
Nice to have
- High school diploma/GED required.
- Associate's degree preferred.
Compensation
- Most candidates will start in the bottom half of the pay range.
Benefits
- Use close vision abilities
- Education and Experience Requirements
Company info
- Coordinates and resolves customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service.
- Makes contact with cancel request customers to retain business. Probes to identify root cause and uses approved customer save offers (e.g., discounts, service calls) to retain customer.
- May receive customers and vendors at assigned branch.
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This listing is sourced directly from TruGreen's careers page and normalized into a canonical job model.