NeuraFlash, Part of Accenture
Salesforce Solution Architect, Service Cloud Voice
Remote - Canada (Alberta, British Columbia, Ontario Only) · Senior
Sponsorship not specifiedDetected 27 days ago
AWSRESTLLMsProject ManagementSalesforceOutbound SalesCustomer SupportVoIPLeadershipCommunicationCollaboration
About the role
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions
- Oversee and be accountable for the successful completion of all aspects of assigned projects
- Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
Responsibilities
- Drive best practice contact center design into each and every aspect of solution delivery
- Effectively manage aspects of projects and customer communications
- Deliver customer end user training and documentation
- Understand and leverage Salesforce Platform to implement scalable solutions
- Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development
Requirements
- 3-5+ years project experience in a hands-on position
- 3+ years of experience with Salesforce in a development or configuration capacity
- So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport?
- So you have to jump out to do any of those, no problem!
- Collaboration: You have a voice here!
- Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport?
- You have a voice here!
Skills
- Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud
- Detail-oriented and a strong team player with great communication skills
- Keep an open mind and must be flexible to change
- Contact Center architecture knowledge
- Working knowledge of voip communication protocols like SIP, WebRTC
- Experience with Workforce Management solutions
- Experience working with outbound dialers, campaign management
Benefits
- Lead vision and strategy discussions with contact center and customer service leadership and management
Company info
- Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture
- Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
- Develop technical requirements and specifications for customers and the technical delivery team
Apply directly at NeuraFlash, Part of Accenture →Create a free account for alerts like thisView NeuraFlash, Part of Accenture immigration profile
This listing is sourced directly from NeuraFlash, Part of Accenture's careers page and normalized into a canonical job model.