C5MI Insight

SAP Transportation Management (TM) Support Consultant II

Remote - United States · Mid

No sponsorship$98k-$135kDetected 6 days ago

CybersecuritySAPSupply ChainLogisticsCommunicationCollaborationOrganizational SkillsTransportation Management

About the role

Troubleshoots and identifies root causes of system errors; coordinates fixes with technical and functional teams.

The SAP TM Support Consultant provides post-go-live support, troubleshooting, and system maintenance for SAP Transportation Management (TM).
This role ensures system stability, resolves user-reported issues, manages configurations, and partners with cross-functional teams to maintain and enhance overall TM performance.
Consultants at this level work independently while delivering a positive support experience and contributing to continuous improvement.
Provides hypercare support and resolves live system issues following SAP TM go-lives.
Manages a high volume of support tickets, ensuring timely triage, prioritization, and resolution.
Collaborates with clients and business stakeholders to resolve support needs and ensure a positive user experience.
Documents support procedures, configurations, resolutions, and best practices for knowledge sharing.
Works cross-functionally with developers, project managers, and stakeholders to maintain and enhance system performance.
Own it - take charge and lead.
Accountability, trust, and integrity create an environment to realize the team's true potential.

3-5 years of SAP TM configuration experience for Level II.
Ability to obtain and maintain a U.S. government security clearance (U.S. Citizenship required).
Strong collaboration skills with the ability to work effectively across diverse cross-functional teams.
Experience supporting Department of Defense or other federal agency environments.
Familiarity with SAP ECC or S/4HANA integration points.
Experience with ticketing systems such as ServiceNow or Jira.
Knowledge of transportation management processes and logistics operations.
All In - You can't fake passion - show your energy.
Experience matters.

Monitors system performance, investigates failures or user-reported issues, and escalates complex problems when needed.
Troubleshoots and identifies root causes of system errors
coordinates fixes with technical and functional teams.
Analyzes system performance to identify bottlenecks and recommend improvements.
Applies software updates, patches, and configuration changes to ensure system integrity.
Provides hands-on technical assistance to end users.
Adheres to all certified processes and information security standards.
Bachelor's degree in IT, Computer Science, Logistics, Supply Chain, or related field

In accordance with pay transparency law, the expected salary range for this position is $98,000 - $135,000 annually.
The actual compensation offered will be determined based on factors such as the candidate's experience, qualifications, skills, and location.
We are committed to fair and equitable compensation practices.
This posted range reflects our good faith estimate of the compensation we reasonably expect to offer for this role at the time of posting.

C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.
See more information on our benefits here: C5MI Benefits
We must be exceptional communicators and collaborators while always learning.

Our employees are key to our success, so we strive to be more than just a team
Have Fun - We are on a journey, together.
Our employees are key to our success, so we strive to be more than just a team; we're a community built upon a set of Core Values that guide our every action:
Our employees are key to our success, so we strive to be more than just a team; we're a community built upon a set of

This listing is sourced directly from C5MI Insight's careers page and normalized into a canonical job model.