Culture Amp
Director, Customer Success
Austin TX · Director
Sponsorship not specified$200k-$240kDetected 22 hours ago
Computer VisionCanvaSalesforceRecruitingPerformance ManagementCustomer SuccessResearchLeadershipCommunicationCollaborationMentoring
Stay score
odds of building a lasting career here
57Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role75
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- We're big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.
- Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
- Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia.
Responsibilities
- Our rewards are designed to support different needs and life stages, recognising that what matters most can vary from person to person.
- If you're interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team.
- Own the pod's renewal forecast and maintain forecast integrity, speak to week-over-week movement, and translate CSM inputs and your own book inspection into a dependable, consistent number that leadership can rely on.
- Lead pod territory design within your book of business.
Requirements
- Strong coaching and people leadership capabilities, with the ability to build accountability and develop talent.
- Senior leadership presence and communication skills required for high-stakes customer moments and internal stakeholder alignment.
- Data fluency, proficiency with Vitally, Salesforce, and Gong (or equivalent) to diagnose risk and drive team performance.
- Alignment with Culture Amp values and behaviors.
- Equity through our Employee Share Option Program, so you can share in our long-term success
- Learning programs and coaching to help you thrive and grow
- Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
- Inclusive parental leave from day one
- A MacBook and budget to set up your home workspace, enabling flexibility
- Five annual social impact days to to give back to causes that matter to you
Compensation
- Five annual social impact days to to give back to causes that matter to you
Benefits
- We offer competitive pay and a total rewards package designed to support you at work and in life.
- Do not include any medical or health information in this email.
- Working with your Sales Pod Leader and RevOps, translate the pod's assigned accounts into clearly defined CSM and RM territories that optimize for coverage, collaboration, and customer continuity.
Company info
- Join us on our mission to make a better world of work.
Visa & Work Authorization
- Serve as executive sponsor on high-stakes accounts and act as the senior CX point of contact for complex escalations, expectation resets, and moments where the partnership with the customer is at risk
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This listing is sourced directly from Culture Amp's careers page and normalized into a canonical job model.