Nymbus, Inc.
SVP, Banking Operations
Remote - United States
Sponsorship not specified$175k-$200kDetected 22 days ago
Agentic AILeadership
About the role
- They will hold it loosely, keep it running, and replace it with something better.
- Why This Role, Why Now Nymbus is in active transformation.
- The SVP of Banking Operations inherits strong day-to-day leaders and a capable team.
Responsibilities
- Own and oversee end-to-end service delivery across all managed services operational domains, including contact center, digital banking support, fraud operations, onboarding, and lending support
- Lead and develop two established operational leaders and their teams
- set performance expectations and optimize the layer of management beneath them
- AI-First Operating Model Design
- Lead the redesign of the Banking Operations model with agentic AI, automation, and scalability as first principles, not as additions to existing workflows
- Partner with product, engineering, and the Applied AI Practice to identify, prioritize, and implement automation opportunities across the service delivery stack
- design accordingly
- Lead and develop two established operational leaders and their teams; set performance expectations and optimize the layer of management beneath them
- Build and maintain executive-level relationships with key managed services clients, operating as a trusted advisor in a regulated industry context
- Partner with sales, partnerships, and client success to support upsells, contract renewals, and new client introductions
Requirements
- Build and maintain a clear view of where human judgment is required and where it is not
Nice to have
- compliance requirements, audit readiness, and what cannot be automated without oversight.
- Fintech, banking, credit union, or adjacent regulated services experience strongly preferred.
- Does not need to be a compliance expert
- needs to know where the lines are.
- Transformation Leadership
- Has led a team through a meaningful operational redesign at speed.
- Has made hard calls about what to automate, what to sunset, and what to protect.
- Commercial and Client Orientation
Compensation
- $175,000-200,000 Annual Salary
Benefits
- Annual Cash Bonus and Equity Options commensurate with the role level and experience
- Insurance - Health, Dental and Vision
Company info
- What We Are Looking For
- We are not looking for a great operations manager in the traditional sense.
- We are looking for a builder who happens to be an excellent operator.
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