Amh
Resident Maintenance Manager
Phoenix, AZ
Sponsorship not specified$80k-$100kDetected 30 days ago
ExcelCustomer SupportLeadershipMentoringMicrosoft OfficeOSHA
About the role
- Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®.
- The Resident Maintenance Manager (RMM) is responsible for all occupied maintenance operations and related expense management within a district.
- This position directly supervises Field Maintenance Technicians and Resident Maintenance.
Responsibilities
- Manages a team responsible for occupied maintenance operations and logistics.
- Maintains oversight of occupied maintenance expenses to ensure alignment with the District Budget.
- Provides support as needed to resolve issues and escalations, ensuring work orders are completed in a timely and satisfactory manner, in alignment with established KPIs and company expectations.
- Partners with the Regional Vendor Specialist (RVS) and District Maintenance Managers (DMM) to identify vendor needs and support effective vendor utilization and compliance.
- Leads meetings aligned with seasonal and operational trends to proactively address business needs.
- Collaborates with cross-functional teams to ensure timely and thorough completion of all maintenance activities within the assigned territory.
- At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.
- The RMM leads the end-to-end occupied maintenance process-from maintenance request intake and assessment through assignment, vendor scheduling, and resolution- to ensure timely, efficient, and high-quality service.
- include driving resident satisfaction, meeting occupied maintenance operational KPIs, leveraging data and reporting to drive operational decision-making, and owning the financial performance of assets, to ensure maintenance work meets company standards for cost, efficiency, quality and timeliness.
Requirements
- High school diploma/GED required
- Minimum five (5) years of progressive operations or multi-unit leadership experience required
- Experience leading teams required
- Valid driver's license and satisfactory driving record required
- Working knowledge of residential maintenance operations, including general familiarity with maintenance tools and equipment
- Technically savvy with the ability to leverage systems and tools effectively.
- Demonstrates strong understanding of data, analytics, and reporting to identify trends and support decision-making
- Possesses working knowledge of financial statements, including P&L reports, and understands budget impacts and cost drivers
- Strong knowledge of Microsoft Office (Word, Excel, Outlook) required
- ability to focus and align teams around initiatives and facilitate progressive change
Nice to have
- Bachelor's degree or technical training certification preferred
- Experience in a field-based or property management environment preferred
- Scheduling, dispatching, or resource allocation experience strongly preferred
- Demonstrated knowledge of occupational hazards and safety methods (OSHA) preferred
Compensation
- The anticipated pay range/scale for this position is $80,155.00 to $100,182.00 Annually.
- Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.
- The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.
- Additional Compensation
- Conducts periodic field observations with Field Maintenance Technicians, including scheduled site visits and inspections of storage rooms to ensure cleanliness and proper inventory management. Supports semi-annual cycle counts of storage inventory.
Benefits
- This position is eligible to receive quarterly bonus payments.
- Perks and Benefits
This listing is sourced directly from Amh's careers page and normalized into a canonical job model.