Otterbein SeniorLife
Marketing Specialist (Part-time)
Pemberville, Ohio · Part-time
Sponsorship not specifiedDetected 6 days ago
CRMBusiness DevelopmentExcelCustomer SupportEHR/EMRLeadershipCommunicationProblem SolvingCritical ThinkingPublic SpeakingOrganizational SkillsMicrosoft Office
About the role
- This job description is not meant to be an exhaustive list of duties or responsibilities and may change over time based on the strategy and needs of the organization.
Responsibilities
- Provide exceptional customer service to prospective residents, residents, families, referral partners, and other customers throughout the resident journey.
- Collaborate with central intake team, marketing, and ministry leadership teams to facilitate successful admissions and address barriers impacting census growth.
- Develop and maintain strong relationships with internal and external customers to increase referrals and support occupancy goals.
- Deliver welcome materials and orientation information to new residents.
- Coordinate ordering, delivery, and return of supplies and specialized equipment needed to support admissions.
- Monitor admission, census, customer service, and regulatory reporting tools to support community operations and occupancy goals.
- Support marketing and sales efforts across all levels of care through tours, follow-up communication, lead management, referral development, and move-in activities.
- Lead post-acute discharge satisfaction survey activities and communicate findings to appropriate team members.
- Perform other duties as assigned.
Requirements
- Coordinate collection of required admission-related payments and documentation from residents and families.
- Facilitate gathering of required information and documentation for new admissions.
- Ensure completion of required resident inventory and admission documentation.
- High School Diploma or GED required.
Benefits
- Participate in daily operations calls and monthly educational sessions
- Coordinate discharge notifications, satisfaction surveys, durable medical equipment, home health services, and related transition activities.
- Support planning and execution of marketing, outreach, educational, and community engagement events.
- Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Nursing, Social Work, or related field preferred.
- Experience with Electronic Medical Records (EMR) systems and Customer Relationship Management (CRM) software preferred.
- Experience in admissions, intake, healthcare operations, customer service, business development, marketing, sales, or related healthcare field preferred.
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This listing is sourced directly from Otterbein SeniorLife's careers page and normalized into a canonical job model.