Warriorbabe Careers

Warriorbabe Careers

Customer Success Coordinator

Remote (United States) · Full-time

Sponsorship not specifiedDetected 8 days ago
Project ManagementCRMOnboardingCustomer SuccessCustomer SupportCadenceLeadershipCommunicationMentoring

About the role

  • You'll be surrounded by a vibrant team that shares your passion for fitness and helping women flourish.
  • Offering personalized macronutrient plans and workout programming, WarriorBabe ensures each woman's unique needs are met.
  • Ideal for women of all ages and fitness levels, WarriorBabe adapts to ensure continuous progress and achievement of fitness goals.

Responsibilities

  • Success in this role requires building strong relationships with clients, helping them stay engaged throughout their journey, and identifying opportunities to connect them with the next best step in their WarriorBabe experience.
  • Support client retention initiatives by helping clients stay engaged, overcome onboarding barriers, and maintain momentum toward their goals.
  • Your familiarity with leveraging technology to streamline processes, track customer interactions, and drive efficient outcomes will enhance your success in this role.
  • Note: At this time, WarriorBabe is not able to support employment for residents of the state of California.
  • At this time, WarriorBabe is not able to support employment for residents of the state of California.

Requirements

  • Your deep knowledge of our transformative products, especially the acclaimed WarriorBabe VIP Program, will enable you to guide and inspire women at every step.

Skills

  • As a Client Success Manager, effective communication is paramount.
  • Showcasing your expertise in conveying information with clarity, empathy, and professionalism is essential.
  • Strong Multitasking and Time-Management Abilities: Managing multiple priorities with finesse is crucial in this fast-paced environment.
  • Exhibiting top-notch time-management skills will showcase your ability to meet deadlines and exceed expectations consistently.
  • Mandatory position
  • A solid understanding of Customer Relationship Management (CRM) systems and project management tools is a significant advantage.

Compensation

  • Compensation starts at $28.00 per hour with potential for growth based on performance and experience.

Benefits

  • After 90 days, you will gain access to medical, dental, and vision insurance.
  • Paid Time Off: As an Employee, you will benefit from accrued PTO, including paid holidays, to support work-life balance.
  • In addition, Client Success Coordinators are eligible for performance-based bonus opportunities tied to key business metrics, including client retention, renewals, and overall client success outcomes.
  • Proactively identify clients who may benefit from additional WarriorBabe programs, services, or support offerings and facilitate warm handoffs to the appropriate team.
  • Flexibility & Freedom: Enjoy the benefits of a full-time remote position with flexible scheduling, allowing you to tailor your work hours around your lifestyle, outside of mandatory meeting times.

Company info

  • Help 100,000 women regain their personal power and feel confident in their skin About the role WarriorBabe is looking for a high-energy, customer focused, and dedicated Client Success Coordinator to join our team!
  • Our ideal candidate is someone who has knowledge of the WarriorBabe products, specifically the WarriorBabe VIP Program, and is passionate about helping women of all ages begin and continue their fitness journeys.
  • As a Customer Success Coordinator, you will be the driving force behind our customers' triumphs.
  • This role is pivotal in building strong connections with both new and established customers, making it one of the most crucial touch points in our organization.
  • Beyond onboarding, this role plays an important part in the client journey by helping women stay engaged, connected, and committed to their goals.
  • The Client Success Coordinator serves as a bridge between onboarding, coaching, and long-term client success, helping identify opportunities for clients to maximize their experience with WarriorBabe through program renewals, ascension opportunities, and continued participation in our ecosystem.
  • Qualifications Extensive Customer Service Background: We are seeking candidates with a remarkable track record of 3-5+ years in customer service, preferably with experience in client success.
  • Your demonstrated expertise in understanding and meeting customer needs will set you apart.
  • Your ability to articulate ideas clearly, both verbally and in writing, will be instrumental in building strong relationships with our valued customers.
  • Support coach-client assignments as part of the welcome call cadence for all new VIP clients with oversight from the Customer Success Manager Field general how-to questions about the program and onboarding requirements post-sale (received via email, phone, and text messages, primarily) Work closely with the internal WarriorBabe team to support any client issues and escalations.
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This listing is sourced directly from Warriorbabe Careers's careers page and normalized into a canonical job model.