SC Johnson Candidate Portal

SC Johnson Candidate Portal

Associate, HR Delivery Center

USA - WI - Racine · Full-time

No sponsorshipDetected 2 days ago
HRHRISOnboardingCustomer SupportResearchCommunicationProblem SolvingCritical Thinking

About the role

  • Are you passionate about delivering outstanding customer service and solving problems that make a real difference?
  • If so, we'd love to have you join our North America MyHR Delivery Center team.
  • Every day, you'll combine active listening, critical thinking, and strong communication skills to resolve inquiries efficiently while delivering a personalized, high-quality customer experience.

Responsibilities

  • Respond to questions on administrative procedures and practices via multiple channels such as phone, email, case management system, and live chat. Use systems to document and escalate as needed following the appropriate processes.
  • Support with New Hire Onboarding and I-9 compliance activities.
  • We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.
  • At SC Johnson, we strive to create a positive, inclusive and unique workplace.
  • We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Requirements

  • 1+ years of experience in HR, Shared Service Organizations, and/or Customer Service Center
  • Qualified candidates must be legally authorized to work in the United States without current or future sponsorship
  • Ability to work effectively in a fast-paced, self-directed team-based environment subject to changing priorities and short deadlines.
  • Shifting work schedule might be required depending on the critical deliverables and the urgent requirements of countries supported

Skills

  • 2+ years Total Rewards experience
  • Bachelor's degree in business, HR or related discipline
  • Knowledge of HR functions, processes, and operations, including talent, data administration, or compensation / benefits administration
  • Ability to accurately collect information and ask probing questions to understand and assess the colleagues' needs and situation.
  • Strong verbal and written communication skills
  • Strong customer service skills including ability to diffuse challenging situations
  • Ability to prioritize workload and provide timely follow-up and resolution
  • Skilled in conducting research and using existing knowledge to resolve inquiries
  • Strong attention to detail and problem solving
  • HR Information Systems experience

Compensation

  • Support other various Total Rewards programs of the assigned region, including benefits, retirement, and compensation.

Benefits

  • In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service.
  • It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.
  • Support other various Total Rewards programs of the assigned region, including benefits, retirement, and compensation.
  • Manage maternity leave calendars and sabbaticals.

Company info

  • SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE.
  • We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world.
  • Together, we are creating a better future - for the planet, for future generations and for every SCJ team member.
  • Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Equal opportunity

  • Employer
  • The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.
  • Accommodation Requests
  • If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com. All qualified applicants are encouraged to apply. Download the EEO Know Your Rights poster for more information.

Visa & Work Authorization

  • Qualified candidates must be legally authorized to work in the United States without current or future sponsorship
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This listing is sourced directly from SC Johnson Candidate Portal's careers page and normalized into a canonical job model.