Airtron
General Manager, Home Services
West Chester, OH, USA
Sponsorship not specifiedDetected 14 hours ago
Customer SupportLeadershipCommunicationProblem Solving
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- If that sounds like you, we'd love to have you on our team.
- Work Environment This role works in an open office and fast-paced operations environment, with travel to work locations and occasional exposure to customer homes and outdoor conditions.
- Airtron is an equal opportunity employer.
Responsibilities
- Own day-to-day operational performance, including P&L results, labor costs, gross margin, productivity, callbacks, and EBITDA targets.
- Lead, coach, hire, onboard, and retain technicians, installers, service leaders, and office support team members.
- Drive safety, quality, appearance standards, customer service expectations, and accountability across field operations.
- Monitor KPIs such as technician productivity, install productivity, average ticket size, replacement opportunities, NPS, callback rates, and cost-per-lead.
- Partner with sales and marketing leaders to improve lead flow, in-home presentation, close rates, consumer financing utilization, and customer conversion.
- Plan for seasonal demand, optimize capacity, and ensure field assets, vehicles, inventory, and tools are managed effectively.
- Ability to lead high-performing teams in a fast-paced, customer-focused environment.
- Strong communication, relationship-building, judgment, conflict resolution, and problem-solving skills.
- Airtron is seeking a GM, Home Services Manager to lead the growth, profitability, operational performance, and customer experience of our Home Services business segment.
- This role is ideal for a hands-on, metrics-driven leader who understands residential HVAC or field service operations and can build strong teams, deliver results, and create a five-star homeowner experience.
Requirements
- Overtime and occasional weekend hours may be required based on business needs.
- Experience with field service management software such as ServiceTitan, Housecall Pro, FieldEdge, or similar systems.
Nice to have
- High school diploma or GED required
- bachelor's degree in Business or related field preferred.
- Preferred Background
Company info
- Job Description: At Airtron Heating & Air Conditioning, we help homeowners stay comfortable year-round with trusted heating, cooling, and HVAC solutions.
- For more than 40 years, we've built our reputation by showing up, doing quality work, and treating customers with honesty and respect.
- We're proud to be the neighbor people can count on-and we're looking for team members who share that same commitment to serving others and doing the job right.
- At Airtron Heating & Air Conditioning, we help homeowners stay comfortable year-round with trusted heating, cooling, and HVAC solutions.
- At Airtron, we're looking for people who take pride in their work, care about their teammates, and are committed to delivering an exceptional experience for every customer.
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This listing is sourced directly from Airtron's careers page and normalized into a canonical job model.