WeRoad

Manager, Sales & Customer Experience

USA, US · Full-time

No sponsorship$65k-$78kDetected 39 days ago

RESTCRMSalesOutbound SalesRecruitingCommunication

About the role

The second part is care: once someone books, you're their pre-trip point of contact, making sure the run-up to their first WeRoad adventure is smooth, reassuring, and worthy of a five-star review.
Outbound conversion: work the warm-intent list every day - abandoned cart, notify-me, wishlist, recent high-intent browsers - across email, phone, and SMS, and convert them into booked passengers.
Pipeline hygiene & reporting: keep the CRM clean and current - every touch logged, every objection captured - and feed patterns back to the rest of the team.

you own both inbound and outbound activities - from answering enquiries coming in as well as outbound strategies to people who have already raised their hand with intent to purchase signals and convert them.
What you'll own Own the inbound sales funnel end-to-end - converting incoming leads (chat, email, phone, social DMs) into booked travellers, while ensuring every interaction reflects the WeRoad experience and tone.
The first part is sales: you own both inbound and outbound activities - from answering enquiries coming in as well as outbound strategies to people who have already raised their hand with intent to purchase signals and convert them.
Pre-trip support: be the pre-departure point of contact for booked US travelers - questions, changes, paperwork, reassurance.
Pre-trip NPS / review quality for travelers you support.
New parent support - $3,600/year gross for 3 years after birth or adoption (prorated if your child is under 3 when you join).

3+ years in a quota-carrying sales role (inside sales, SDR/AE, high-velocity) inbound/outbound, or consumer sales.
Applicants must be authorized to work in the United States.

You've carried a number at an early-stage company and liked it.
coordinate with HQ customer care and the Group Leaders so nothing falls between the US and global teams, and escalate emergencies per the playbook.
CRM/owned-outreach contribution to total US passengers.
Speed and quality of pre-trip response (time-to-first-response, resolution, CSAT).
What you bring 3+ years in a quota-carrying sales role (inside sales, SDR/AE, high-velocity) inbound/outbound, or consumer sales.
You're comfortable on the phone and resilient to a lot of voicemail.
Genuine persuasion skills and the discipline to work a list daily without being told.
Real customer-service instinct - you can switch from closing to caretaking and mean it, especially with anxious first-time travelers.

401(k) with employer matching Health & Dental insurance $1,400/year travel discount in our WeRoad trips!
Performance-based bonus - Discretionary, based on your results and company performance.
Extra benefits - $1,000 wedding bonus, one-off bonus at 5 years, and ongoing learning opportunities.
No palm trees, no stock-photo sunsets, no "book now" shouting.

Connecting People, Culture and
the people you travel with matter more than the place.
We put small groups of solo travelers on curated 7- to 10-day trips, led by trained Group Leaders, and they come home with a new set of friends.
Founded in Italy, now ~€130M+ in revenue across Europe, we're launching in the
Manage and optimise the inbound pipeline, prioritising high-intent leads, following up promptly, and guiding customers from first enquiry to confirmed booking.
We assess both the what, what someone brings and the how, how they work and live our values.
Check out our Culture Manifesto! 👥 WeRoad is an

Authorized to work in the US; flexible across US time zones (some early or late hours to reach customers)

This listing is sourced directly from WeRoad's careers page and normalized into a canonical job model.