Revolutionparts
Customer Success Manager III, Enterprise
Tempe, USA · Mid · Full-time
Sponsorship not specifiedDetected 152 days ago
Data VisualizationSalesforceGoogle AnalyticsCRMAccount ManagementExcelRecruitingCustomer SuccessCustomer SupportResearchCommunicationProblem SolvingTime Management
About the role
- You will serve as a trusted advisor to dealership stakeholders, driving customer retention, engagement, adoption, and growth through proactive account management and data-driven recommendations.
- AI Fluency & Modern Tooling At RevolutionParts, we expect team members to actively use modern tools - including AI-powered systems - to improve decision-making, productivity, and quality of work.
- Analyze account performance and provide recommendations to improve sales, conversion rates, customer experience, and overall platform performance.
Responsibilities
- Consistently maintain customer engagement across their portfolio.
- Drive customer retention and reduce churn risk.
- Maintain strong customer relationships through proactive communication and follow-through.
- We build tools, products, and our people.
Requirements
- 5+ years of experience in Customer Success, Account Management, or a related customer-facing role.
- Experience managing a portfolio of customer accounts.
- Ability to analyze data and provide actionable recommendations.
- Experience conducting customer-facing meetings and presentations.
- Ability to work independently while collaborating effectively across teams.
- Experience using CRM platforms such as Salesforce or similar systems.
- Bachelor's degree or equivalent professional experience.
- Experience with Google Analytics, Looker, Excel, or reporting platforms.
- Familiarity with AI productivity tools and workflow automation.
- Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us.
Nice to have
- Preferred Automotive dealership experience. eCommerce or digital marketing experience.
Skills
- Utilize AI tools to generate meeting summaries, customer communications, action items, account insights, and workflow efficiencies.
Compensation
- If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication. * The salary range listed reflects the base pay only.
Benefits
- In addition, this role includes a variable bonus structure based on performance metrics between 15%-20% quarterly.
Company info
- At Revolution Parts, we are Revolutionaries.
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