Lowe's
Market Delivery Support Specialist
Louisville, KY (XDT) 3979
Sponsorship not specifiedDetected 1 day ago
Supply ChainLogisticsCustomer SupportCommunicationProblem SolvingAdaptabilityMicrosoft Office
About the role
- Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers.
Responsibilities
- Proactively manage and resolve customer issues, including escalations and Executive Care cases.
- Manage "Save the Sale" opportunities to recover potential lost revenue.
- Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries.
- Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules.
- Coordinate with 3PL (third-party logistics) partners to resolve customer and cargo-related claims.
- Input and manage claims (e.g., property damage) into Lowe's claims portal.
- Foster strong relationships with Pro partners and vendors.
- Use Microsoft Office and other applications effectively to support day-to-day operations.
Requirements
- Proficiency in Microsoft Office Suite
- Experience with Inventory, processing returns and communicating with vendors
Nice to have
- Preferred Work Experience
Company info
- Communicate with customers to capture feedback and enhance the in-home delivery experience.
This listing is sourced directly from Lowe's's careers page and normalized into a canonical job model.