Jackson
Client Service Advocate
Lansing, MI
Sponsorship not specifiedDetected 4 days ago
HRISCustomer SupportCommunication
About the role
- If you are an internal associate, please login to Workday and apply through Jobs Hub.
- Responsible for documentation, performing account maintenance changes and resolving basic issues.
- The Company is committed to a policy of equal opportunity.
Responsibilities
- Documents interactions with customer contacts received and initiated.
- Performs other duties and/or projects as assigned.
- Good verbal and written communication skills to interact professionally with business partners, customers, coworkers and management.
- Ability to effectively manage the demands of a high volume, image based, and phone monitored work environment.
Requirements
- H.S. Diploma or equivalent required.
- 1+ years of customer service experience required.
- FINRA Series 6 license may be required for associates servicing variable annuities and/or variable life lines of business.
- Benefits and Compensation
- Hourly pay rate of $22.10
- Promotional consideration (twice annually)
- Annual bonus and merit programs
- Annual paid time off and 10 paid holidays
- 401(k) contributions
- Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.
Nice to have
- College degree preferred.
Compensation
- Promotional consideration (twice annually)
Benefits
- Responds to questions regarding product features, benefits, account status and transfers of assets from other financial firms.
Company info
- Follows up with internal and external customers.
Visa & Work Authorization
- gion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not r
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