Interface AI
Customer Success Manager
San Francisco · Senior
Sponsorship not specifiedDetected 136 days ago
Agentic AICRMSalesCustomer SuccessCommunication
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- You'll work directly with Bruce Kim (CTO / Co-Founder), who sets the technical bar and goes deep on the hardest problems, and Srinivas Njay (CEO), who is hands-on daily across product and engineering.
- We celebrate diversity and are committed to creating an inclusive environment for all employees
Responsibilities
- Own a named book of strategic credit union and community bank accounts, serving as the primary point of contact and trusted advisor for VP- and C-level stakeholders.
- Lead executive business reviews (QBRs and EBRs) with C-level and VP-level contacts at each strategic account, delivering data-driven insights and clear strategic recommendations.
- Identify and co-own expansion opportunities with the Sales team across the interface.ai http://interface.ai product portfolio providing timely and accurate expansion signals to drive NRR growth.
- 🤖 Claude Enterprise + frontier AI tools for every employee - build with the best
- The team is small enough that your judgment shapes everything, and the market is large enough that what you build will matter for a long time.
Requirements
- Proven track record leading executive business reviews and influencing C-level and VP-level stakeholders at financial institutions or enterprise customers.
- Strong commercial instincts: direct experience driving renewals, recovering at-risk accounts, and co-owning upsell and expansion opportunities with a sales counterpart.
- technically curious and able to ramp quickly on a complex, AI-native platform.
- Skill in using AI and productivity tools to scale your impact across a strategic account portfolio.
Nice to have
- Translate platform metrics - automation, adoption and containment rates - into compelling business narratives that influence customer decisions and reinforce the value of interface.ai http://interface.ai.
- Serve as a technically credible product expert in customer conversations
- understand how interface.ai http://interface.ai's AI products work at a functional level and speak confidently to AI related concepts.
- Act as the internal voice of the customer - surface product gaps and adoption friction to Product and Engineering with supporting data.
- Bachelor's degree in Business, Communications, or a related field.
- 5-10 years of experience in B2B SaaS, with at least 3 years in named-account or strategic customer success roles carrying direct renewal and expansion ownership.
- Demonstrated career progression through increasingly complex accounts with a clear record of growing account relationships and ACV over time.
- Data fluency is non-negotiable - you reference metrics naturally (NRR, adoption rate, automation) and use data to shape customer conversations and internal prioritization.
Benefits
- 🩺 100% paid health, dental & vision care
- 💰 401(k) & financial wellness perks
- 🚇 Commuter benefit
- 💪 Monthly wellness stipend
- 🌴 Discretionary PTO + paid parental leave
- 🧘 Mental health, wellness & family benefits
- Founding-team-tier equity, top-of-market base, comprehensive benefits, and a modern San Francisco office worth showing up to.
Company info
- Customers are live, revenue is real, and the mission is one you can explain to your family without a slide deck.
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from Interface AI's careers page and normalized into a canonical job model.