Assort Health

Senior Customer Success Manager

San Francisco · Senior

Sponsorship not specifiedDetected 50 days ago

Agentic AIProject ManagementAccount ManagementCustomer SuccessEpicLeadershipCommunicationProblem Solving

About the role

You'll operate with autonomy, navigate challenging conversations autonomously, and help raise the bar for how Assort shows up for every customer.
This is a unique opportunity to help define what customer success looks like at a leading AI company, at a pivotal moment for our team.
You'll join a sharp, fast-growing team guiding complex customers from initial adoption through measurable impact.

Diagnose and solve with data - proactively identify, surface, and address risks and opportunities, and translate insights into recommendations that drive ROI, unlock productivity, and improve AI agent performance.
Build scalable systems - own design and implementation of playbooks, processes, and tools that let us deliver consistent, world-class support as we rapidly grow.
comfortable using data to drive decisions.
Strong analytical and problem-solving skills; comfortable using data to drive decisions.

5+ years of experience in customer-facing roles (Customer Success, Account Management, or directly related), preferably in SaaS, AI-native software, or HealthTech.
Interest in or experience driving adoption of AI-native platforms in complex organizations.
Experience working for early-stage startups or high-growth SaaS companies.
Experience working with or managing complex integrations of EHRs (Epic, Athena, eCW, etc.)

💸 Competitive Compensation – Including salary and employee stock options so you share in our success.

💸 Competitive Compensation - Including salary and employee stock options so you share in our success.
📚 Lifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.
💻 Office Setup Stipend - We'll outfit your in-office workspace so comfy as it's productive.
🩺 Top-Tier Health Coverage - Medical, dental, and vision insurance, because your health comes first.
🏖 Flexible PTO - We trust you to take the time you need to recharge and come back ready to crush it.
💪 Fitness Stipend - Your wellness matters.
We reimburse monthly membership costs to support your health.
🚆 Commuter Benefits - We cover eligible transportation costs to make your trip to work easier.
👵 401(k) - Build your retirement savings.
Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients.
If you want to make healthcare accessible for everyone, we'd love to hear from you!
Be a strategic advisor on agentic AI - partner with C-suite and operating leaders to transform how patients experience care, expanding their vision of what's possible with AI and delivering measurable outcomes.

Assort's Customer Success function delivers white-glove service to leading health systems and provider groups, ensuring they realize the full value of our platform.
Be the voice of the customer - develop deep fluency in Assort's product and partner closely with Sales, Implementation, Product, and Engineering to ensure our enterprise customers' needs shape what we build, sell, and deliver.
Experience owning enterprise-level accounts - you've independently owned large, complex customers with significant ACV and successfully navigated multi-stakeholder environments.
Our company values guide how we work-they are present in how we show up, make decisions and work together to move our mission forward.
Our team is growing and we are looking for motivated, hardworking, and passionate talent.

This listing is sourced directly from Assort Health's careers page and normalized into a canonical job model.