Premier Swim Academy Rancho Cucamonga

General Manager - Swim School

Rancho Cucamonga, California, United States · Full-time

Sponsorship not specified$73k-$85kDetected 50 days ago

Customer SupportLeadershipCommunicationProblem SolvingMentoring

About the role

The General Manager serves as the senior operational leader responsible for the overall success of the site.
This role oversees enrollment growth, staffing and scheduling, employee development, customer experience, and compliance while ensuring the highest standards of safety and instructional quality.
Oversee staffing, scheduling, and payroll efficiency to ensure programs are properly staffed and resources are utilized effectively.

Premier Swim Academy is seeking a General Manager to lead one of our flagship swim school locations.
The ideal candidate is an execution-focused leader who can inspire teams, analyze performance metrics, solve problems proactively, and create a culture of accountability and excellence.
Essential Duties & Responsibilities Lead and develop the site management team, creating a culture of accountability, growth, and exceptional customer service.
Drive enrollment growth, swimmer retention, and overall program success through strong operational leadership and family-focused service.
Maintain expert knowledge of Premier Swim Academy's curriculum and ensure consistent lesson quality, swimmer progression, and instructional standards across all programs.
Lead onboarding, training, coaching, and professional development initiatives for instructors and management staff.
Monitor key business metrics, identify opportunities for improvement, and implement action plans to achieve enrollment, retention, and operational goals.
Build strong relationships with families, address escalated concerns professionally, and create an exceptional customer experience that supports long-term retention.
Collaborate with company leadership to support strategic initiatives, site growth, and continuous improvement efforts.
Demonstrated experience leading and developing teams.

A strong understanding of swim instruction and curriculum delivery is essential, as the General Manager serves as the instructional authority for the location.
Required Certifications Ability to obtain and maintain a StarGuard Elite Lifeguard Certification Additional certifications as required by company standards Work Environment Combination of office, customer service, and indoor pool deck environments.

Compensation $73,000-$85,000 annually Full-Time, Salaried, Exempt Summary Are you a proven leader who thrives on building high-performing teams, driving operational excellence, and creating exceptional customer experiences?

Paid time off (PTO) 401K Healthcare, vision, and dental coverage Our company is an at-will employer.
Minimum 3-5 years of operations, service, retail, recreation, fitness, or aquatics management experience.
Preferred Aquatics, swim school, recreation, fitness, or hospitality leadership experience.

gion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state

This listing is sourced directly from Premier Swim Academy Rancho Cucamonga's careers page and normalized into a canonical job model.