Benchmark
Front Office Manager
Cambria Hotel Philadelphia Downtown
Sponsorship not specifiedDetected 5 days ago
ForecastingCustomer SupportMentoring
About the role
- You will ensure proper training materials are in place and used by each department.
- Participates in Revenue Optimization Committee (ROC) meetings.
- Provide exceptional customer service by being engaging and taking sincere interest
Responsibilities
- You will develop and mentor a team for the Front Desk Agents, Bell Staff, Concierge
- You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
- You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
Requirements
- If you have experience in leading a hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you!
Compensation
- You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.
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