Penfinancialcreditunion

Senior Member Service Representative

Niagara Falls, ON, Canada · Senior

Sponsorship not specified$43k-$53kDetected 70 days ago

AccessibilityCommunication

About the role

As a values-driven alternative to traditional banks, PenFinancial is built to put people - not profits - first.
Set the standard for quality member service for more junior employees.
This includes and is not limited to; verification and balancing of treasury cash, all incoming cash parcels & outgoing cash parcels.

Guided by cooperative values - accountability, cooperation, respect, and trust - our people are at the heart of everything we do, and our values shape how we listen, collaborate, and serve our Members and communities.
A Living Wage employer with a deep Truly Local Commitment, PenFinancial reinvests a portion of its profits to support programs and initiatives that make a meaningful difference.

Complete all administrative duties accurately and as per required timelines.
Make referrals to specialists and advisors as required.
Complete care calls, credit card applications, open account types and demands, as required and find referral opportunities.
Proactively resolve Member concerns and refer to Manager when required.
Complete all administrative duties accurately and as per required timelines - "first time right" - as well as act as act as primary treasury custodian.

$42,730 - $53,414
Salary will be determined based on skills, experience, education and other qualifications relevant to this position
This role is an existing vacancy
Artificial Intelligence (AI) could be used in the application process
To learn more visit https://www.penfinancial.com/careers
While we welcome all applications, only those who are selected for an interview will be contacted.

We're proud to support our teams with competitive compensation, performance-based success sharing, a defined contribution pension plan, wellness supports, and opportunities for ongoing learning.

Be part of something different
Serving nearly 20,000 individual members and businesses, we offer full-service digital and in-branch banking backed by honest advice and local expertise.

This listing is sourced directly from Penfinancialcreditunion's careers page and normalized into a canonical job model.