Tixr
Client Experience Manager
Remote (United States)
Sponsorship not specified$75k-$85kDetected 26 days ago
HubSpotAccount ManagementNegotiationCustomer SupportCommunicationCollaborationProblem SolvingAdaptabilityOrganizational Skills
About the role
- As a Client Experience Manager (CEM), you will serve as the day-to-day contact for clients, ensuring they achieve their goals with our platform and services.
- Your focus will be on managing the operational needs of client accounts, fostering long-term relationships, driving platform adoption, and identifying opportunities for account growth.
Responsibilities
- Client success and relationship building Build and maintain strong, trusted relationships with clients, serving as their advocate within the company.
- Build client events as necessary on the Tixr platform.
- Own coordination across internal teams to ensure client needs and goals are met on time.
- Partner with Technical Solutions Managers to deliver new feature demos, resolve complex technical challenges, develop workarounds for unique client situations, and conduct client build audits.
- Partner with Client Onboarding Lead to ensure clients are onboarded effectively, trained on platform use, and set up for long-term success.
- Our unified commerce platform supports all types of events - from festivals to global arena tours - with an almost limitless suite of commerce offerings beyond admission tickets.
- You will work closely with the Director of Accounts and Technical Solutions Managers (TSMs) to deliver a seamless and exceptional client experience.
Compensation
- $75,000 - $85,000 / Year + Bonus + Equity 100% Remote Okay with Hybrid Optional Paid Health benefits Dental, Vision, Life Plans Flexible Vacation 401k (50% Match up to 3%) Education Stipend Paid Holidays & Birthdays Off Parental Leave Ticket Hookups!
This listing is sourced directly from Tixr's careers page and normalized into a canonical job model.