Intercom

Senior / Principal Demo Engineer

San Francisco, California · Principal

Sponsorship not specified$24k-$28kDetected 1 day ago

TypeScriptPythonGoRubyReactReact NativeiOSAndroidFull-Stack DevelopmentRESTLLMsRAGAgentic AIProduct ManagementCustomer SupportIntercomResearchCollaboration

About the role

A Solutions Engineer can stand up an impressive AI agent demo in an afternoon.
Making that demo reliably show what Fin actually does - across every channel, every persona, every vertical, in front of the world's most discerning buyers - is a different discipline entirely.
That discipline is what we're hiring for.

Responsibilities

Aside from building the systems to support demos, you will embed with our product teams to support net new product releases before they go-to-market.
You will understand how to position the product, collaborate on talk tracks with PMM, and figure out how to build simulations, hands-on training materials and challenges to train the field in our products.
Own the Fin demo platform end-to-end. Multi-tenant mock workspaces, seeded data, configuration, reset infrastructure, and guardrails that make demos reliable, fast, and safe.
Build first-class demo features into Fin itself. Create UI and workflows so SEs can spin up, reset, and tailor demo accounts in minutes - not hours.
Let SEs move faster. Build templates, libraries, and scripting hooks so SEs can compose complex demo scenarios with guardrails - not raw access to production.
Partner with Enablement. Design hands-on training, demo libraries, and certification paths that ramp SEs and AEs faster than anywhere else in the industry.
We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.

Requirements

Hands-on AI/LLM product experience.
You've built with LLMs, you understand RAG, tool use, agents, and evals, and you know the practical limits of current models.

Nice to have

Deep familiarity with SDKs, wrappers, and developer-facing APIs - you've both built them and integrated against them.
RESTful APIs and SaaS integrations are second nature.
You've made yourself measurably more productive with Claude Code or equivalent agentic coding tools.
You can show concrete examples of where AI doubled your output - and you'll teach the rest of the SE org to do the same.
You care how the demo looks, not just what it does.
You know that a demo that works but looks amateurish loses deals.
An eye for what makes a demo land - the difference between a feature walkthrough and a story that closes deals.
Experience designing or maintaining multi-tenant demo or sandbox environments, including synthetic or anonymised data.

Skills

Codify what works. Turn patterns from the field into tools, templates, and playbooks the whole GTM org can use.

Compensation

The base salary range for candidates within the San Francisco Bay Area is $237,00 - $278,00.
The base pay range is subject to change and may be modified in the future.

Benefits

We are a well-treated bunch, with awesome benefits!
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Flexible paid time off policy
Paid Parental Leave Program
All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc.

Company info

You'll need to be a talker - comfortable juggling lots of relationships across the company, and moving work forward through clarity, not just code.
Show Fin across every surface it touches. Web Messenger, mobile SDKs, voice, email, Slack, API-driven workflows. The demo should match how customers will actually deploy.

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